Overview of setting up a receipt printer

To set up a receipt printer, follow the steps included for your specific printer. If you have more than one receipt printer, then you can manually set any printer as the default printer. You can also print a test receipt to confirm that everything is working as intended.

Supported receipt printer models

Explore the diverse range of receipt printers available for Shopify POS across North America, Europe, and the Asia-Pacific region. Each table provides insights into various models from brands such as Star Micronics and Epson, detailing their model numbers and regional availability to help you find a receipt printer.

Shopify POS receipt printers in North America

Discover the variety of receipt printers available for Shopify POS in North America, featuring models from Star Micronics and Epson with detailed availability across the United States and Canada.

Receipt printers available in North America for Shopify POS.

Receipt printer	Model number	Availability
Star Micronics Bluetooth Receipt Printer	Star TSP143IIIBI2	Canada, United States
Star Micronics Wi-Fi Receipt Printer	Star TSP143IIIW	Canada, United States
Star Micronics Wired Receipt Printer	Star TSP143IIILAN (39463110)	Canada, United States
Star Micronics LAN Receipt Printer	TSP143IV UE	Canada, United States
Epson OmniLink Bluetooth/LAN/USB Receipt Printer	TM-m30III	Canada, United States
Epson Receipt Printer	TM-m30II	Canada, United States

Shopify POS receipt printers in Europe

Explore the selection of receipt printers suitable for Shopify POS across Europe, including models such as Star Micronics and Epson, available in multiple countries with comprehensive connectivity options.

Receipt printers available in Europe for Shopify POS.

Receipt printer	Model number	Availability
Star Micronics Bluetooth Receipt Printer	Star TSP143IIIBI2	Belgium, Denmark, Finland, Germany, Ireland, Netherlands, Spain, United Kingdom
Star Micronics Wifi Receipt Printer	Star TSP143IIIW	Belgium, Denmark, Finland, Germany, Ireland, Netherlands, Spain, United Kingdom
Star Micronics Wired Receipt Printer	Star TSP143IIILAN (39463110)	Ireland, United Kingdom
Star Micronics LAN Receipt Printer	TSP143IV UE	Ireland, United Kingdom, Belgium, Denmark, Germany, Spain, Finland, Netherlands
Epson OmniLink Bluetooth/LAN/USB Receipt Printer	TM-m30III	Belgium, Denmark, Finland, Germany, Ireland, Netherlands, Spain, United Kingdom
Epson Receipt Printer	TM-m30II	Belgium, Denmark, Finland, Germany, Netherlands, Spain, United Kingdom, Ireland
Epson FP-81II RT Bundle	FP-81II RT	Italy

Shopify POS receipt printers in Asia-Pacific

Review the receipt printer options compatible with Shopify POS in the Asia-Pacific region, offering models from Star Micronics and Epson that support various technologies and are available in countries such as Singapore, Australia, and New Zealand.

Receipt printers available in Asia-Pacific for Shopify POS.

Receipt printer	Model number	Availability
Star Micronics Bluetooth Receipt Printer	Star TSP143IIIBI2	Singapore
Star Micronics Wired Receipt Printer	Star TSP143IIILAN (39463110)	Singapore
Epson OmniLink Bluetooth/LAN/USB Receipt Printer	TM-m30III	Australia, New Zealand, Singapore
Epson Receipt Printer	TM-m30II	Australia, New Zealand, Singapore
Epson FP-81II RT Bundle	FP-81II RT	Italy

Shopify POS app iOS and Android device compatibility requirements

The Shopify POS app is available for only iOS and Android devices. It's not available for laptop or desktop computers.

The Shopify POS app works with devices that meet the following requirements:

List of iPhones, iPads, Android devices, and POS Go, plus the required generations and operating systems, that work with the Shopify POS app.

Device	Description
iPad	Generation 5 or higher running iPadOS 15 or higher
iPad Air	Generation 2 or higher running iPadOS 15 or higher
iPad mini	Generation 4 or higher running iPadOS 15 or higher
iPad Pro	All iPad Pro models running iPadOS 15 or higher
iPhone	iPhone 7 or higher running iOS 15 or higher
POS Go	POS Go running the latest Shopify-provided software updates
Android	Phone or tablet running official Android version 10.0 or higher, with Google Play Services and Google Mobile Services enabled

The Shopify POS app no longer supports iOS 14 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 15 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 15 or higher.

Note

Some Shopify POS features, such as Tap to Pay, might require newer devices or newer operating system versions. Keeping all operating systems up-to-date is strongly encouraged to ensure the best security for your data.

The Shopify POS app doesn't support beta operating systems. For security, Shopify POS isn't supported on operating systems modified through "jailbreaking", "rooting", or other similar techniques, and requires a locked and unchanged bootloader.

You should only obtain the Shopify POS app from the Apple App Store or Google Play Store directly.

iOS 15 permission requirements

If you update your device to iOS 15 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

1. Open the Settings app on your device.
2. Tap Shopify, Shopify POS, or Shopify Inbox.
3. Activate Allow Cross-Website Tracking.

Connect the printer cables

Two cables with slightly different connectors are supplied with a retail custom kit from Shopify. One cable connects the printer to the cash drawer, and the other connects the printer to your router. Take care to use the correct cable in each case.

Receipt printer to cash drawer:

Receipt printer to router:

Set a printer as the default for receipt printing

When you connect a printer, it's automatically set as the default printer for receipt printing. If the default printer is unavailable, then you can't print a receipt. If you have more than one printer, then you can change the default printer from Shopify POS.

Steps:

1. From Shopify POS, tap ☰, and then tap Manage connected hardware.
2. Under Receipt printers, tap the printer that you want to set as the default.
3. Toggle the Default receipt printer option.

Print a test receipt

After you've set up your receipt printer, a brief diagnostic report prints. After this, you should print a test receipt to confirm that everything is working.

Note

You can press the FEED button on the front of the supported receipt printers to test that the paper is loaded correctly.

Steps:

1. From Shopify POS, tap ☰, and then tap Manage connected hardware.
2. Tap the printer that you want to test.
3. Tap Test receipt printer.