Shopify POS USB Support on Android
Point of Sale hardware that supports USB connection offers the most reliable connection to your Shopify POS Android tablets.
Some Android tablets can connect through the POS Tablet Stand (USB-C) and some need to connect through an external USB hub. This guide outlines the Android tablets that are compatible with the POS Tablet Stand (USB-C).
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Considerations for connecting USB hardware to Android tablets
If you're using the POS Tablet Stand (USB-C) with a compatible Android tablet and supported USB hardware, then you can plug your supported USB hardware into your POS Tablet Stand (USB-C).
If you're using a third-party POS stand with an Android tablet, then you can try to use an external USB hub to connect. It's recommended to use one of the compatible Android tablets. If you're not sure if your USB hub is working, then try connecting to common USB hardware, such as a keyboard to test the connection.
Compatible Android tablets
If you have a compatible tablet and are using the POS Tablet Stand (USB-C), then you can use supported USB hardware. If you don't have a compatible tablet and are using the POS Tablet Stand (USB-C), then you might have issues connecting USB hardware. If you don't have a compatible tablet, then you can use a third-party stand and an external USB hub.
| Tablet | Supports USB hardware |
|---|---|
| Samsung S8 | ✘ |
| Samsung S8+ | ✘ |
| Samsung Galaxy Tab S6 Lite (2020) | ✔ |
| Samsung Galaxy Tab S6 Lite (2022) | ✔ |
| Samsung Galaxy Tab S7+ (2020) | ✘ |
| Samsung Galaxy Tab S7 FE (2021) | ✔ |
| Samsung Galaxy Tab S9 FE | ✔ |
| Samsung Galaxy Tab A | ✔ |
| SM-X210 | Samsung Galaxy Tab А9+ | ✘ |
| Lenovo Tab M10 | ✔ |
| Google Pixel Tablet | ✔ |
Supported USB hardware
Compatible Android tablets can connect to the following POS hardware:
| USB hardware | Hardware models |
|---|---|
| Card readers | Tap & Chip reader |
| WisePad 3 reader | |
| Chipper 2x | |
| Barcode Scanners | Zebra DS2208 |
| Receipt printers | Epson TM-m30III |
| Star Micronics mC-Print3 |
Troubleshooting
If you have issues connecting your USB hardware to your Android tablet, then refer to the following troubleshooting steps:
- Make sure you're using a compatible Android tablet.
- Make sure you're using compatible USB hardware.
- Unplug the USB device from the Android tablet, and then plug it back in.
- If you're using a stand or external USB hub, then unplug the USB hardware from the stand or hub and then plug it back in.
- If you're using a powered USB device, such as printer or card reader, then turn the device off, wait 10 seconds, and then turn it back on.