Discontinued card readers for the Shopify POS app and their replacements
To provide the best retail and payment acceptance experience possible, the Shopify POS app is built to work with specific card readers. As new and improved card readers are launched, these existing card readers are removed to ensure that Shopify merchants are using the latest hardware that will deliver the most optimal retail experience.
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Replacement options for discontinued card readers in the United States
For merchants operating in the United States, the following table details the available replacement options for card readers that have been discontinued. This ensures continuity in service and access to the latest technology.
| Device model | End of support date | Recommendations for replacement |
|---|---|---|
| Swipe (audio-jack) Card Reader (iOS, Android) | Jan 31, 2022 | Tap & Chip, POS Terminal |
| Swipe (Lightning) Card Reader (iOS) | Jan 31, 2022 | Tap & Chip, POS Terminal |
| Tap, Chip, and Swipe Card Reader (iOS) | Jan 31, 2022 | Tap & Chip, POS Terminal |
Replacement options for discontinued card readers in Canada
In response to the discontinuation of specific card readers in Canada, the following table lists recommended alternatives. These replacements are chosen to align with the technological needs and compliance requirements of Canadian merchants.
| Device model | End of support date | Recommendations for replacement |
|---|---|---|
| Tap & Chip Card Reader (iOS) | Oct 31, 2023 | WisePad 3, POS Terminal |
| Swipe (audio-jack) Card Reader (iOS, Android) | Jan 31, 2022 | WisePad 3, POS Terminal |
| Swipe (Lightning) Card Reader (iOS) | Jan 31, 2022 | WisePad 3, POS Terminal |
Replacement options for discontinued card readers in the United Kingdom and Ireland
Merchants in the United Kingdom and Ireland can refer to the following table for recommended replacements for discontinued card readers. These suggestions are designed to provide seamless integration with Shopify’s enhanced POS features.
| Device model | End of support date | Recommendations for replacement |
|---|---|---|
| Tap, Chip, and Swipe Card Reader (iOS) | Jan 31, 2022 | WisePad 3, POS Terminal |
FAQs about discontinued card readers
Some commonly asked questions about discontinued hardware.
Why did you discontinue these card readers?
We aim to provide merchants with optimal checkout experiences. As the Shopify POS app and hardware offerings improve, out of date card readers are discontinued and replaced with newer and more reliable hardware. You can migrate to the supported integrated card readers and take advantage of using Shopify Payments.
If I don't update my POS app after the end of support, then can I still use my hardware?
If you don't update the POS app, then your hardware might continue to work with limited functionality or be blocked completely from accepting payments. To avoid unexpected errors or losing ability to accept payments, please ensure you have migrated to the recommended card reader options by the end of support date.
What do I do with my discontinued reader?
To recycle your outdated card reader, drop it off at your local e-waste recycling center.