Redeeming a gift card on Shopify POS

Note

To help you reduce the impact of recent events on your store, gift cards are temporarily available to sell on all Shopify subscription plans. For more information, refer to Frequently asked questions about gift cards. To add gift cards to your store, refer to Adding or updating gift card products.

If your store sells gift cards, then you can accept them as payment with Shopify POS. You can redeem a customer's gift card whether it was bought online or in person. Read more about where gift cards can be redeemed.

Note

You can't reload a gift card after it has been redeemed.

iPad iPhone Android

Redeem a gift card with Shopify POS

To redeem a gift card with Shopify POS:

1. Add products to the Shopify POS cart in the usual way, then tap Charge.

2. Tap Gift card (if you don't see the Gift card option, then enable it from the Payments settings screen).

3. Enter the gift card number using one of the following options:

   • Enter the code that the customer gives you.
   • Use our supported 2D barcode scanner to scan the barcode (the 2D scanner is the only supported scanner that can read a gift card's QR barcode).
   • Use the front-facing camera on your iPad.

4. Tap Redeem.

5. If there's a remaining balance that the customer needs to pay, then tap of the following options:

   • Tap Add payment to add another payment method.
   • Tap Mark as partial to mark the order as partially paid and take additional payment at a later date.

6. Optional: On the post-checkout screen, provide the customer with a receipt using one of the following options:

   • Tap Email receipt to email the customer a copy of their receipt.
   • Tap SMS receipt to send the customer a copy of their receipt in a text message.
   • Tap Print receipt to print a paper receipt, if you have a printer installed.

7. Tap Done to return to the products screen.

The receipt shows the last 4 digits of the gift card used in payment, along with the remaining balance on the card:

See the balance of a gift card with Shopify POS

From Shopify POS, you can see the remaining balance of a gift card from the order in which the gift card was sold.

To see the remaining balance on a gift card:

1. From Shopify POS, tap Orders.

2. Find and tap the order in which the gift card was sold.

3. Tap the gift card number:

   

4. The modal that appears shows the remaining balance on the gift card. Tap Cancel to return to the order details.

Redeem a gift card with Shopify POS

To redeem a gift card with Shopify POS:

1. Add products to the Shopify POS cart in the usual way, then tap Charge.

2. Tap Gift Card (if you don't see the Gift Card option, then enable it from the Payments settings screen).

3. Enter the gift card number using one of the following options:

   • Enter the code that the customer gives you.
   • Use the camera on your iPhone.

4. Tap Redeem.

5. If there's a remaining balance that the customer needs to pay, then tap of the following options:

   • Tap Add payment to add another payment method.
   • Tap Mark as partial to mark the order as partially paid and take additional payment at a later date.

6. Optional: On the post-checkout screen, provide the customer with a receipt using one of the following options:

   • Tap Email receipt to email the customer a copy of their receipt.
   • Tap SMS receipt to send the customer a copy of their receipt in a text message.

7. Tap Done to return to the products screen.

The receipt shows the last 4 digits of the gift card used in payment, along with the remaining balance on the card:

See the balance of a gift card with Shopify POS

From Shopify POS, you can see the remaining balance of a gift card from the order in which the gift card was sold.

To see the remaining balance on a gift card:

1. From Shopify POS, tap Orders.

2. Find and tap the order in which the gift card was sold.

3. Tap the gift card number:

   

4. The modal that appears shows the remaining balance on the gift card. Tap Cancel to return to the order details.

Redeem a gift card with Shopify POS

With Shopify POS, you can redeem emailed, printed, and physical gift cards. If the gift card has a barcode, then you can enter the gift card's code by scanning the barcode with your device's camera. You can also enter any gift card's code manually.

To redeem a gift card with Shopify POS:

1. From the Shopify POS checkout, add products to the cart in the usual way, and then tap SUBTOTAL.

2. On the Cart screen, make any necessary updates to the cart, and then tap CHARGE.

3. On the Select payment screen, tap Gift card.

4. Enter the gift card number using one of the following options:

   • Enter the code that the customer gives you.
   • Use the camera on your Android device.

5. Tap REDEEM.

6. Tap CHARGE.

7. Optional: Tap Send receipt to send the customer a receipt by email or text message.

8. Tap DONE to return to the products screen.