Managing orders, refunds, and exchanges

Also in this section

• Searching for orders
• Completing and refunding
• Updating orders
• Exchanging an item

The Shopify POS Orders screen shows all your store's orders, whether they were placed online or in person. From there you can review an order's details, add a note to an order, re-issue a receipt to a customer, and refund orders.

In Shopify POS for iPad and iPhone, you can also take additional payment for an order if it was only partially paid.

In this section

• Searching for orders

• Completing and refunding orders

• Updating orders

• Exchanging an item

Tip

If you are using Shopify POS on the Shopify plan or higher, then you can enable the Limited permissions option so that staff with POS PINs can't view online orders or orders from other locations.