Troubleshooting the Shopify POS app

If you experience performance issues with the Shopify POS app, then there are some common steps that you can take to troubleshoot them.

Shopify recommends that you do not delete and re-install the Shopify POS app if you experience any problems. If you delete the app, then you lose the app logs that we use when we give you technical help, and you lose any saved data such as register shifts and saved carts.

The Shopify POS app works with the following devices:

Devices that work with the Shopify POS app
Device Description
iPhone iPhone 5s or better running iOS 11.4 or higher
iPad Air Generation 2 or better running iOS 11.4 or higher
iPad Generation 5 or better running iOS 11.4 or higher
iPad mini Generation 2 or higher running iOS 11.4 or higher
iPad Pro All iPad Pro models running iOS 11.4 or higher
Android Android device running version 5.0 (Lollipop) or higher

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