Cash drawer
You can set up a cash drawer, so you have cash safely on hand for cash payments on Shopify POS.
Opening the cash drawer
You can open the cash drawer manually using the included keys, or wirelessly from your iPad, iPhone, or Android tablet. The device connects to the cash drawer through the receipt printer, and you must connect the cash drawer to the same wireless network as your printer.
The cash drawer opens automatically after each sale, or you can open it manually if you tap Go to cart > More actions > Open drawer from the Shopify POS app.
Testing the cash drawers
When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.
Steps:
- From Shopify POS, tap ≡ > Settings > Manage connected hardware.
- Tap the printer that you want to test.
- Tap Test cash drawer. The cash drawer should open.
Troubleshooting
Avoid common problems by making sure that:
- The cash drawer's cable is plugged into the receipt printer.
- The receipt printer has paper.
- The receipt printer is paired with the iPad, iPhone, or Android tablet. The pairing instructions for your receipt printer depends on which receipt printer model you have.
- The receipt printer is set as the default printer for the device.
- You're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.
If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.