Overivew of managing discounts on Shopify POS
In Shopify POS, you can apply discounts when you've added items to the cart. You can apply a discount to the whole cart or individual line items, or a combination of both.
Use this guide to make sure your staff have the right permissions to use discounts on Shopify POS, to understand how discounts are calculated, and to learn whether Discount Functions are right for your store.
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Types of discounts
Custom discounts are created at the time of the order and are flat dollar value or a percentage of the line item or entire cart value. You can apply custom discounts to specific line items or the entire cart.
You can also apply fixed value or percentage discount codes that you create in your Shopify admin, as long as all of the items in the cart meet the discount code's requirements.
Eligible discounts can be combined, so that customers can benefit from all discounts that can be applied to their order. Learn more about discount combinations on POS.
Setting up staff permissions to use POS discounts
To allow your staff to use POS discounts, give your staff permissions to Apply custom discounts or Apply discount codes. Learn more about POS staff permissions.
Calculating discounts on order line items on Shopify POS
When you apply discounts to order line items in new sale carts, the discount applies to the total value of the line item.
For example, you sell 2 T-shirts priced at $100 USD each, which totals $200 USD, and apply a $20 USD discount. The discount applies to the total of both T-shirts after calculating the total price: $200 USD - $20 USD = $180 USD.
Calculating discounts on exchange line items on Shopify POS
If your location has a Shopify POS Pro subscription, then you can process returns and exchanges and apply custom discounts to exchange items. When you apply discounts to exchange items, the discount applies per item quantity before considering the total quantity.
For example, you sell 2 T-shirts priced at $100 USD each, which totals $200, and apply a $20 USD discount. The discount applies to each T-shirt before calculating the total price: ($100 USD - $20 USD) x 2 = $160 USD.
Understanding Discount Functions for Shopify POS
If you currently use a third-party discount app to create and manage your discounts for your online store, then you can now use the same discounts on Shopify POS. You can use Discount Functions to extend your app code into Shopify POS checkout and create discounts that are offered through third-party discount apps, but not offered through Shopify.
Discount Functions can be added to your Shopify POS smart grid after they're published to the POS channel.