mPOP all-in-one

You can use the all-in-one Star mPOP—a receipt printer with an integrated cash drawer and optional USB barcode scanner. You can also use a Heckler Windfall iPad stand with the mPOP by adding the Heckler PopTop mounting table.

The all-in-one Star mPOP isn't supported on iPhones.

Where to buy the mPOP

The mPOP and its accessories are available for purchase from the Shopify Hardware Store in the United States, Canada, the United Kingdom, and Ireland.

The mPOP is also available from third-party retailers around the world.

Pair the mPOP with your iPad

After the mPOP and your iPad are paired, the cash drawer, receipt printer, and barcode scanner works with Shopify POS.

Steps:

  1. Make sure that the printer is plugged into a power supply and turned on. If you have the USB barcode scanner, then make sure that it's plugged into the mPOP.

  2. From your iPad's main settings, tap Bluetooth.

  3. Under OTHER DEVICES, tap the mPOP to pair it with your iPad. When the mPOP appears under MY DEVICES on the Bluetooth settings screen when it's paired and connected.

  4. In Shopify POS, tap > Hardware, and make sure that the mPOP receipt printer appears under Manage connected hardware. If you have the barcode scanner, then it appears separately on the same screen.

  5. Optional: After the mPOP appears on the Hardware settings screen of the Shopify POS app, you can set it as the default printer.

Unpair the mPOP and your iPad

The mPOP automatically connects to the last device that it was paired with. If you want to use the mPOP with a different device, then you need to unpair the mPOP from your iPad.

Steps:

  1. From your iPad's main settings, tap Bluetooth.
  2. Tap the ⓘ icon beside the mPOP.
  3. Tap Disconnect.
  4. Tap Forget this device.
  5. Tap OK to confirm that you want the iPad to forget the mPOP.
  6. In Shopify POS, you can remove the mPOP receipt printer and scanner from the Hardware settings screen by swiping each one left and then tapping Delete.

Manufacturer's user manual

For more information on setting up and using the mPOP, including how to install receipt paper, connect the Star scanner, and troubleshoot the mPOP, see the manufacturer's user manual.

Buying receipt paper for your mPOP printer

Any thermal paper rolls with the following specifications work with the mPOP:

Paper specifications for mPOP printer
Width Between 57 mm and 58 mm
Thickness Between 0.053 mm and 0.075 mm
Roll diameter Up to 50 mm

You can purchase receipt paper for the all-in-one Star mPOP from the Shopify Hardware Store.

Troubleshooting

Enable Auto Connection

If you buy your mPOP from somewhere other than the Shopify Hardware Store, or if you return the device to factory settings, then the Auto Connection option might be turned off. In this case, you need to manually connect the mPOP to your iPad whenever they become disconnected.

If the Auto Connection option is turned off, then you can use the mPOP Utility app to turn it on. After you turn on the option, the mPOP automatically connects to the last iPad that it was paired with whenever both devices are turned on.

Steps:

  1. Make sure that you've paired the mPOP with your iPad and that they're connected.

  2. From your iPad, install and open the mPOP Utility app.

  3. From the mPOP Utility app, make sure that your mPOP is selected under Selected Device.

  4. From the menu at the bottom of the screen, tap Settings.

  5. From the Setting screen, tap Bluetooth Settings.

  6. Disable the New Pairing Permission option by tapping its toggle button.

  7. Enable the Auto Connection option by tapping its toggle button.

  8. Tap Apply, and then tap Yes.

  9. Tap OK.

  10. To apply the changes to your mPOP, turn it off and on again. The mPOP now connects to your iPad automatically whenever they're both on and within range.

Supported barcode types

The Star barcode scanner supports the following 1D barcode types:

  • Bookland EAN
  • Codabar/NW7
  • Code 11, 39, 93, 128
  • Interleaved 2 of 5 (ITF)
  • Industrial 2 of 5
  • Matrix 2 of 5
  • MSI/Plessey
  • UK/Plessey
  • Telepen
  • RSS (Limit, Stack, Expansion limit, Expansion stack)
  • UPC/EAN (UPC-A, UPC-E, EAN-13, EAN-8)

Manufacturer's troubleshooting guide

Star Micronics has a troubleshooting guide that you can refer to if you have any problems with the mPOP. If you can't resolve a problem, then you can also contact Shopify Support.

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