Log in to the Shopify POS app
Before you can use the Shopify POS app to process sales, a staff member with Point of Sale permissions must log in to the app with an admin username and password. After the admin staff member has logged in, POS only staff can use their PINs to log in and out of the app's lock screen.
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Log in to Shopify POS
Log in with email
If you're a staff member with an admin username and required credentials, then you can use them to log in to the Shopify POS app when you have the Access Point of Sale permissions.
Steps:
- On the Shopify POS app login screen, tap Log in.
- On the Shopify page, type in your admin username and password and then tap Log in.
- Enter your authentication code and tap Log in.
- Select the correct store and location to complete login.
After you've logged in to the POS, tap ☰ > Lock screen to return to the login PIN pad for other staff members to access the app using their PIN.
Log in with a code
You can log in to the Shopify POS app remotely so that POS staff members who don't have admin credentials can open the POS app on a single device at a specific location using their PIN.
After you log in remotely, have the staff member on-site lock the screen so that they can use their PIN to access the app using their own staff profile.
Steps:
- Ask the POS staff member to tap Log in with code on the Shopify POS app login screen. This generates a code for this POS device.
- Ask the POS staff member to give you the code that displays on the POS.
- On your computer or mobile device, open the activation page and enter the code.
- Click Next.
- Enter your admin email and password and then click Log in.
- Click Log in again to confirm that you want to log in to Shopify POS on the other device.
- To complete the login process, ask the POS staff member to select the correct store and location on the Shopify POS app login screen.
After successfully logging in to the POS, ask the staff member to tap ☰ > Lock screen to return to the login PIN pad, so that the POS staff member can enter their own PIN to access the POS app with their own staff account.
Use a PIN to access Shopify POS
You need to use your Shopify POS PIN to unlock and access the Point of Sale. If you've already logged in to your store using your admin credentials, then you can access Shopify POS by using your POS PIN on the POS PIN screen.
Every staff member must use a PIN to access Shopify POS. If you're the store owner or have the Manage Point of Sale staff permission, then you can create and manage PINs.
Staff members must use a PIN to access Shopify POS. To learn more about setting PINs, refer to Manage Point of Sale staff.
Log out of Shopify POS
Only a staff member with Point of Sale permissions can log out of Shopify POS.
Steps:
- On the Shopify POS app, tap More.
- Tap Settings.
- Tap Log out.
Troubleshooting staff access to Shopify POS
If one of your staff are having issues accessing Shopify POS, then you can try the following troubleshooting steps:
- If the issue is with the initial login that requires an email and password to set up the POS app, then verify that the staff account has the Point of Sale access and the Set up new or updated POS devices permissions.
- If the staff have issues with their PIN, then try the following troubleshooting steps:
- Verify that the subscription plan for the store location is correct, as staff with POS only access can't use a PIN to access POS Lite locations.
- Ensure your staff member hasn't been restricted from that location.
- Ensure your staff member is using the correct POS PIN to log in. If your staff need the POS PIN reset, then you can generate a new POS PIN.
You might also want to try troubleshooting the POS app.
If the above steps and troubleshooting the POS app aren't working, then send a report from the Shopify POS app, and then contact Shopify Support for more technical assistance.