Managing POS orders, refunds, and exchanges

The Shopify POS Orders screen displays all of your store's orders, whether they were placed online or in person. From each order, you can:

• review its details.
• add a note.
• re-issue a receipt.
• perform a refund or exchange.
• take additional payment for an order if it was only partially paid.

In this section

• Edit the contents of the Shopify POS cart

• Add, edit, or remove a note from a Shopify POS order

• Searching and filtering orders

• Email cart details to customer

• Attributing sales to staff

• Adjust tax rates in the Shopify POS cart

• Shipping orders to customers with Shopify POS

• Marking a Shopify POS order as fulfilled or unfulfilled

• Updating an order

• Processing returns and refunds using Shopify POS

• Processing unverified returns and refunds on Shopify POS

• Return rules

• Exchange an order item

• Saving and retrieving a Shopify POS cart

• Ship from store

• Managing in-store pickup orders in Shopify POS

• Fulfilling online orders for local delivery

• Custom fees

• Exchange or refund an order