Replacing a lost gift card on Shopify POS

If a customer loses the details of a gift card that they've bought, then you can deactivate it from Shopify POS and create a new gift card from your Shopify admin at no cost to your customer.

To replace a gift card with Shopify POS:

  1. Search for and view the order so that you can verify the customer's identity.
  2. On the order details screen, tap the gift card number to display the remaining balance on the gift card, and then tap Deactivate. This can't be undone. Tap Deactivate again to confirm.
  3. Create a new gift card for the amount that was left on the lost gift card.
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