Redeeming a gift card on Shopify POS

If your store sells gift cards, then you can accept them as payment with Shopify POS. You can redeem a customer's gift card whether it was bought online or in person.

Redeem a gift card with Shopify POS

To redeem a gift card with Shopify POS:

  1. Add products to the Shopify POS cart in the usual way, then tap Checkout.
  2. Tap Gift card (if you can't find the Gift card option, then activate it from the Payments settings screen).
  3. Enter the gift card number using one of the following options:
  4. Tap Redeem.
  5. If there's a remaining balance that the customer needs to pay, then tap of the following options:
    • Tap Add payment to add another payment method.
    • Tap Mark as partial to mark the order as partially paid and take additional payment at a later date.
  6. Optional: On the post-checkout screen, provide the customer with a receipt.
  7. Tap Done to return to the products screen.

The receipt displays the last 4 digits of the gift card used in payment, along with the remaining balance on the card.

View the balance of a gift card with Shopify POS

From Shopify POS, you can view the remaining balance of a gift card from the order in which the gift card was sold.

To view the remaining balance on a gift card scan the card with the front-facing camera on your iPad.

Can’t find the answers you’re looking for? We’re here to help.