Using store credit on Shopify POS

Store credit is an available payment method for both online and in-person sales. You can activate and display store credit in your Shopify POS app.

After you issue store credit to a customer, they can apply their store credit to any in-person transaction at your retail locations. You can also review a customer's available store credit balance from the Shopify POS app, and process store credit as a refund for in-person returns.

Some other examples of when you might want to issue store credit to a customer include the following scenarios:

  • as a goodwill gesture
  • as a form of customer retention
  • as part of a marketing campaign
  • as a reward or incentive, such as a loyalty or referral program

Staff members who process sales on the Shopify POS require additional POS role Customers permissions to redeem and manage store credit in-store. Learn more about POS role permissions.

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