Managing receipts
At the end of a sales transaction, you can offer to print, email, or text the customer's receipt. You can also print a gift receipt, which is proof of purchase but doesn't contain the amount spent.
If a customer loses their receipt, then you can reprint it for them.
Order numbers and receipt numbers aren't the same, and receipt numbers include the POS register ID as a prefix. For example, order number #1425
in the Orders list might have the associated receipt number of #1-1288
. However, you can still search by receipt number in your Orders list. Learn more about searching for orders.
The Payment successful screen displays after you've taken payment for an order. From the Payment successful screen, you have a few options:
To print a receipt: | Tap Print receipt. |
To send an email receipt to the customer: | Tap Email receipt to enter an email address, and then tap Send. |
To send a text receipt: | Tap Text receipt to enter a phone number, including the area code, and then tap Send. |
To print a gift receipt: | Tap Gift receipt. |
Reprint a receipt
- From the Shopify POS app, tap Orders.
- Tap the order that you want to print a receipt for.
- Tap Receipt > Print receipt.
Print a gift receipt for a completed sale
Steps:
- From the Shopify POS app, tap Orders.
- Tap the order that you want to print a gift receipt for.
- Tap Receipt > Gift receipt.