Managing receipts

At the end of a sales transaction, you can offer to print, email, or text the customer's receipt. You can also print a gift receipt, which is proof of purchase but doesn't contain the amount spent.

Note

If the email account that your customer uses to check out is the same email that they use for their Shop account, then their receipt automatically populates in their Shop app.

If a customer loses their receipt, then you can reprint it for them.

Order numbers and receipt numbers aren't the same, and receipt numbers include the POS register ID as a prefix. For example, order number #1425 in the Orders list might have the associated receipt number of #1-1288. However, you can still search by receipt number in your Orders list. Learn more about searching for orders.

Note

In some situations, orders placed from the POS app display in the Orders list as the register ID prefix and receipt number (for example, #1-1005 or #2-1013) instead of a typical order number. These situations include when a POS order is completed offline, or when a POS order is completed without payment (the total paid by the customer is $0).

The Payment successful screen displays after you've taken payment for an order. From the Payment successful screen, you have a few options:

Options for POS sale receipts

To print a receipt:	Tap Print receipt.
To send an email receipt to the customer:	Tap Email receipt to enter an email address, and then tap Send.
To send a text receipt:	Tap Text receipt to enter a phone number, including the area code, and then tap Send.
To print a gift receipt:	Tap Gift receipt.

Reprint a receipt

1. From the Shopify POS app, tap Orders.
2. Tap the order that you want to print a receipt for.
3. Tap Receipt > Print receipt.

Print a gift receipt for a completed sale

Note

The gift receipt option displays only if you have a receipt printer.

Steps:

1. From the Shopify POS app, tap Orders.
2. Tap the order that you want to print a gift receipt for.
3. Tap Receipt > Gift receipt.

Deactivate email receipts

You can choose whether to send email receipts to customers for POS transactions. This can be managed in the following ways:

• When completing a transaction, you can choose not to send an email receipt by not selecting the email receipt option after processing the transaction.
• If a customer profile exists, then you can manage their receipt preferences in their customer profile.

Note

If the customer has a Shop account and uses it during checkout, they automatically receive a digital receipt in their Shop app unless they opt out.

Customer receipt preferences

You can use customer receipt selection to let customers choose their preferred receipt method during checkout. When this feature is enabled, customers can choose from the following options:

• Receive receipts in their Shop app (if they have a Shop account)
• Get email receipts
• Get text (SMS) receipts
• Get printed receipts
• Don't receive a receipt

You can manage customer receipt selection settings in your Shopify admin under Point of Sale settings. This feature requires:

• Shopify POS app version 9.4 or higher
• A customer-facing display or ability to turn your POS device toward customers
• Shopify Payments and Shop Pay activated

Note

Customer receipt selection settings apply to all future transactions. Individual receipt preferences can be selected during each checkout.