Collecting tips with the Shopify POS

Tips give your customers the opportunity to share their appreciation for your great service. Your customers can add a tip to any order processed in person on Shopify POS. Tips are currently available only for credit payments processed with a supported card reader.

Supported card readers

You can collect tips on Shopify POS with the following supported card readers:

• The Tap & Chip reader
• The Chip & Swipe reader
• WisePad 3 reader
• Shopify POS Go

Enable tips on Shopify POS

When you activate tips and select the credit payment method, a tip dialog is added to your Shopify POS checkout view when the credit payment method is selected. You can create up to three preset tip amounts and activate custom tips to allow your customers to enter their own tip amounts.

Steps:

1. From Shopify POS, tap ≡ > Settings.
2. Under Checkout, tap Tips.
3. Under TIP OPTIONS, enter a value in percent in the Option fields. You can add up to three different values.
4. Optional: If you don't want to allow custom tip amounts, disable Custom tips.
5. Optional: Activate Minimum tip amounts.

Minimum tip amounts

Activate minimum tip amounts to replace the preset tip percentages with set dollar values when a transaction falls below a specified amount. For example, if you set a minimum tip amount of $10, then you can replace your preset tip percentages of 15%, 18%, and 20% with set dollar amounts of $1 USD, $2 USD, and $3 USD for transactions under $10 USD.

Steps:

1. From Shopify POS, tap ≡ > Settings.
2. Under Checkout, tap Tips.
3. Check Minimum tip amounts.
4. Enter the minimum tip amount into Transaction limit.
5. Enter a dollar value for each of the 3 preset tip amounts.

Collect a tip

If tips have been activated, then the tip dialog displays during checkout when the credit payment method is selected. Customers can select one of following tip options:

• a preset tip percentage
• a custom tip amount (if custom tips are activated)
• no tip

Note

If the shop currency is USD or CAD, then the maximum tip amount that the customer can add is 1000 for checkout totals up to 500. Totals above 500 have a maximum tip amount of twice the total checkout amount. All other currencies have a maximum tip amount of twice the checkout total. Regardless of currency, split payments always have a maximum tip amount of twice the checkout total.

Steps:

1. From the Shopify POS cart view, tap Checkout.
2. On the select payment dialog, tap Credit.
3. Let the customer select their tip amount and make a payment.

For security reasons, if a payment is canceled by the customer before the tip transaction processes, then a staff member's PIN is required to continue checkout.

Note

Tips are currently available only for credit payments processed with a supported card reader.

Refund a tip

You can refund a tip without refunding the entire order.

Steps:

1. From Shopify POS, tap Orders.
2. Tap the order with the tip that you want to refund.
3. Tap Refund.
4. On the refund view, tap + beside Tip to increase the refund quantity to 1.
5. Tap Next.
6. Confirm refund details are correct.
7. Optional: Add a reason for the refund.
8. Tap Refund.
9. Optional: Email or text a receipt to the customer.

Tip reports

You can view the tips collected by each of your staff in your Tips report, and the total tips collected in your Finances report.

Steps:

To view the total tips collected in your Finances report:

1. From your Shopify admin, go to Analytics > Reports.
2. From the category dropdown, select Finances.
3. Click Tips.