Selling a gift card on Shopify POS

If your store's on the Shopify plan or higher, then you can activate the gift card feature on your store. Gift cards will be added to your product list automatically, and you can then sell them in person using Shopify POS.

Choose a gift card format

With Shopify POS for iPad, you can sell gift cards in any of these formats:

  • a physical gift card
  • an online gift card that you email to the customer
  • a paper copy that you print from your receipt printer

To learn about the requirements for using gift cards in Shopify POS, see Requirements to sell and redeem gift cards with Shopify POS.

Sell a gift card on Shopify POS

To sell a gift card on Shopify POS:

  1. From your Shopify POS products and cart screen, tap the gift card product.

  2. Choose a preset value for the gift card from the drop-down menu, or create a Custom Amount:

    Gift card variants ipad - Shopify POS

  3. If you're setting a custom value for the gift card, then enter the amount into the box that displays, and tap Next.

  4. If you've enabled physical gift cards, then activate the giftcard using one of the following options:

  5. Tap Create

  6. The gift card product is added to the cart. Tap Charge to continue to checkout.

  7. Select the customer's payment method, and then tap Accept or Charge.

  8. When the post-checkout screen appears, complete the sale of online or paper gift cards using one of the following options:

    • Tap Email receipt and gift card, then enter the customers email and tap Send receipt.
    • Tap Print receipt and gift card to print a paper receipt if you have a printer installed.

The gift card shows the following information:

  • the name of your store
  • the monetary value of the card
  • the validation code
  • a two-dimensional barcode.

Refund the purchase of a gift card on Shopify POS

You can refund the purchase of a gift card from Shopify POS, but you need to disable the card before you make the refund:

  1. From your Shopify POS Orders screen, tap the order that has the gift card that you want to refund.

  2. Tap the gift card number:

    Gift card number on order details screen — Shopify POS for iPad

  3. Tap Disable gift card, and then tap Confirm.

  4. On the order details screen, tap Refund items.

  5. Use the + and - buttons beside each product in the order to enter the quantity that you're refunding:

    + and - buttons in Refund dialog — Shopify POS for iPad

  6. Tap Refund.

  7. When the refund is successful, tap Done.

Choose a gift card format

With Shopify POS for iPhone, you can sell gift cards in any of these formats:

  • a physical gift card
  • an online gift card that you email to the customer

To learn about the requirements for using gift cards in Shopify POS, see Requirements to sell and redeem gift cards with Shopify POS.

Sell a gift card on Shopify POS

To sell a gift card on Shopify POS:

  1. From your Shopify POS products and cart screen, tap the gift card product.

  2. Choose a preset value for the gift card from the drop-down menu, or create a Custom Amount:

    Gift card variants iphone - Shopify POS

  3. If you're setting a custom value for the gift card, then enter the amount into the amount box, and tap Next.

  4. If you've enabled physical gift cards, then activate the giftcard using one of the following options:

  5. Tap Create.

  6. The gift card product is added to the cart. Tap Charge to continue to checkout.

  7. Select the customer's payment method, and then tap Accept or Charge.

  8. When the post-checkout screen appears, tap Email receipt and gift card, then enter the customers email and tap Send receipt.

The gift card shows the following information:

  • the name of your store
  • the monetary value of the card
  • the validation code
  • a two-dimensional barcode

Refund the purchase of a gift card on Shopify POS

You can refund the purchase of a gift card from Shopify POS, but you need to disable the card before you make the refund:

  1. From your Shopify POS Orders screen, tap the order that has the gift card that you want to refund.

  2. Tap the gift card number:

    Gift card number on order details screen — Shopify POS for iPhone

  3. Tap Disable gift card, and then tap Confirm.

  4. On the order details screen, tap Refund items.

  5. Use the + and - buttons beside each product in the order to enter the quantity that you're refunding:

    + and - buttons in Refund dialog — Shopify POS for iPad

  6. Tap Refund.

  7. When the refund is successful, tap Done.

Sell a gift card on Shopify POS

When you sell a gift card, you attach a customer to the order during checkout. After the transaction is complete, the customer receives an email with a link to their gift card, which they can redeem online or in person.

Currently you can sell only emailed gift cards with Shopify POS for Android. Although you can't sell printed or physical gift cards, you can accept them as payment. To learn about redeeming gift cards, see Redeeming a gift card on Shopify POS.

To sell a gift card in Shopify POS:

  1. From the Shopify POS checkout, find and tap a gift card product.

  2. Tap the amount for the gift card.

  3. Tap SUBTOTAL.

  4. Tap Add customer:

    Add customer button on the Cart screen — Shopify POS for Android

  5. Select an existing customer, or tap the + button to create a new customer.

  6. On the Cart screen, after you've added a customer, tap CHARGE, and then process the customer's payment.

  7. When the payment is successful, tap Send receipt and gift card:

    Send receipt and gift card button on the Total paid screen

  8. Confirm that the customer's details are entered correctly, and then tap the check mark to send the receipt and gift card.

  9. Tap DONE to return to the Shopify POS checkout screen.

Ready to start selling with Shopify?

Try it free