Multiple and partial payments

If a customer can't pay for their whole order, then the Shopify POS app enables you to accept partial payments in store. You can retrieve the order later and collect the remaining balance from the customer by using a payment method of their choice.

Accept multiple payment methods

To accept more than one payment method for an order:

  1. In the Select payment dialog, tap the customer's first method of payment.

  2. Enter the amount that the customer is paying using the selected payment method, and then tap Accept or Charge to add the payment.

  3. Tap Add payment and choose a second payment method. The screen will show the amount still outstanding.

  4. If the customer wants to use a third payment method as well, then tap the payment amount to bring up the keyboard and enter a smaller amount.

  5. When full amount of the order has been entered, tap Complete order.

Accept a partial payment

To accept partial payment for an order:

  1. On the Select payment screen, tap the customer's chosen method of payment.

  2. Enter the amount that the customer is paying, and then tap Accept or Charge.

  3. Tap Mark as partial.

  4. In the Payment incomplete dialog that appears, tap Mark as Partial to complete the order with only a partial payment.

Collect the balance on a partially-paid order

From the Shopify POS Orders screen, tap any order to see its status. Any partially-paid orders are clearly identified.

To process some or all of the outstanding payment on a partially-paid order:

  1. On the Orders screen, tap an order that has the label Partially paid:

    Partially paid label — Shopify POS for iPad

  2. Tap Take payment to take another payment on the order:

    Take payment button — Shopify POS for iPad

  3. Tap Add payment.

  4. Tap a payment method.

  5. The full balance is automatically displayed. If necessary, tap the payment amount to edit it, and then tap Accept or Charge.

  6. When the full balance has been paid, tap Complete order.

Accept multiple payment methods

To accept more than one payment method for an order:

  1. On the Select payment screen, tap the customer's first method of payment.

  2. Enter the amount that the customer is paying using the selected payment method, and then tap Accept or Charge to add the payment.

  3. On the Split payment screen, tap Add payment to add another payment method:

    Add payment button

  4. If the customer wants to use a third payment method as well, then tap the payment amount to bring up the keyboard and enter a smaller amount.

When the full amount has been entered, the order is completed automatically.

Accept a partial payment

To accept partial payment for an order:

  1. On the Select payment screen, tap the customer's chosen method of payment.

  2. Enter the amount that the customer is paying, and then tap Accept or Charge to add the payment.

  3. On the Split payment screen, tap Mark as partial:

    Split payment screen iphone — Shopify POS for iPhone

  4. In the Payment incomplete prompt that appears, tap Mark as Partial to complete the order with only a partial payment.

Collect the balance on a partially-paid order

From the Shopify POS Orders screen, tap any order to see its status. Any partially-paid orders are clearly identified.

To process some or all of the outstanding payment on a partially-paid order:

  1. On the Orders screen, tap an order that has the label Partially paid:

    Partially paid label — Shopify POS for iPad

  2. Tap Take payment to take another payment on the order:

    Take payment button — Shopify POS for iPad

  3. Tap Add payment.

  4. Tap a payment method.

  5. The full balance is automatically displayed. If necessary, tap the payment amount to edit it, and then tap Accept or Charge.

  6. When the full balance has been paid, tap Complete order.

Accept multiple payment methods

To accept more than one payment method for an order:

  1. On the Select payment type screen, tap the customer's first method of payment.

  2. Enter the amount that the customer is paying using the selected payment method, and then tap Accept or Charge.

  3. Tap Add payment and choose a second payment method:

    Add payment button — Shopify POS for Android

  4. If the customer wants to use a third payment method as well, then tap the payment amount to bring up the keyboard and enter a smaller amount, and tap Accept or Charge.

When the full amount has been entered, the order is completed automatically.

Accept a partial payment

To accept partial payment for an order:

  1. On the Select payment type screen, tap the customer's chosen method of payment.

  2. Enter the amount that the customer is paying, and then tap Accept or Charge.

  3. The screen shows the amount remaining to pay. Tap MARK AS PARTIAL:

    Screen showing amount remaining to pay and MARK AS PARTIAL button — Shopify POS for Android

  4. In the Payment incomplete dialog, tap Complete to complete the order with only a partial payment.

When the order is completed, you can collect the outstanding balance at a later date on the Orders screen of Shopify POS for iPad or iPhone.

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