Collecting tips with Shopify POS

Tips give your customers the opportunity to share their appreciation for your great service. Your customers can add a tip to any order processed in person on Shopify POS. Tips are currently available only for credit payments processed with a supported card reader.

Supported card readers

You can collect tips on Shopify POS with the following supported card readers:

Enable tips on Shopify POS

Enabling tips adds the tip dialog to your Shopify POS checkout view when the credit payment method is selected. You can enter up to three preset tip amounts and enable custom tips to allow your customers to enter their own tip amounts.

Steps:

  1. From Shopify POS, tap Store > Tips.

  2. Check Enable tips.

  3. Enter percentage values for each of the 3 preset tip percentages.

  4. Optional: Disable Custom tips if you don't want to allow custom tip amounts.

  5. Optional: Enable Minimum tip amounts.

Minimum tip amounts

Enable minimum tip amounts to replace the preset tip percentages with set dollar values when a transaction falls below a specified amount. For example, if you set a minimum tip amount of $10, then you can replace your preset tip percentages of 15%, 18%, and 20% with set dollar amounts of $1, $2, and $3 for transactions under $10.

Steps:

  1. From Shopify POS, tap Store > Tips.

  2. Check Minimum tip amounts.

  3. Enter the minimum tip amount into Transaction limit.

  4. Enter a dollar value for each of the 3 preset tip amounts.

Collect a tip

If tips have been enabled, then the tip dialog appears during checkout when the credit payment method is selected. Customers can select one of several tip options:

  • a preset tip percentage
  • a custom tip amount (if custom tips are enabled)
  • no tip

Steps:

  1. From the Shopify POS cart view, tap Charge.

  2. On the select payment dialog, tap Credit.

  3. Tap Start customer checkout, and then let the customer select their tip amount.

Refund a tip

You can refund a tip without refunding the entire order.

Steps:

  1. From Shopify POS, tap Orders.

  2. Tap the order with the tip that you want to refund.

  3. Tap Refund products.

  4. On the refund view, tap + beside Tip to increase the refund quantity to 1.

  5. Optional: Add a reason for the refund.

  6. Tap Refund.

  7. Optional: Email or text a receipt to the customer.

Tip reports

You can view the tips collected by each of your staff members in your Sales by staff report, and the total tips collected in your Finances report.

You can view the tips collected by staff members in your Sales by staff report.

Steps:

  1. From your Shopify admin, go to Analytics > Reports.

  2. In the Sales section, click Show all.

  3. Click Sales by staff.

  4. Click Edit columns, and then enable Tips.

To view the total tips collected in your Finances report:

  1. From your Shopify admin, go to Analytics > Reports.

  2. In the Finances section, click Show all.

  3. Click Tips.

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