Adding a Message Us button to your online store

If you are using the Messenger channel, then you can add a Message Us button to your online store so that your customers can contact you easily using Facebook Messenger:

Customers can click the button to message you with Facebook Messenger.

Enable the Message Us button

When you enable the Message Us button, the button appears on every page of your online store except for the checkout page.

Steps:

  1. In the Message Us button section, click Enable.

Customize the Message Us button

After you've enabled the Message Us button, you can change its design, position, and size from the Customizations page.

Steps:

  1. On the Customizations page, use the drop-down menus in the Message Us button section to select the design, the position, and the size of the Message Us button on your online store:

  2. After you've made the changes, click Save.

You can see what your selections look like on your online store by clicking View on your store. You can change these settings again at any time.

Disable the Message Us button

If you don't want to display the Message Us button on your online store, then you can disable it from the Customizations page.

Steps:

  1. On the Customizations page, in the Message Us button section, click Disable:

You can enable the Message Us button at any time.

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