Processing orders from the Facebook sales channel

The orders that customers make from your Facebook shop are subject to your business's published policies, since payments for these orders are processed by the Shopify checkout.

Identifying Facebook sales

Orders placed through the Facebook sales channel appear on the Orders page in your Shopify admin approximately one hour after they are placed.


  1. From your Shopify admin, go to Orders.

  2. Open the Filter orders drop-down menu.

  3. Choose Sales channel and Facebook.

  4. Click Add filter:

  5. From the Orders page, click the order number of the order you want to view. Each order placed directly through Facebook is flagged in the Order Details area on the order's page:

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