Managing inbound transfers in Shopify Fulfillment Network

Note

This guide is for merchants who started using the Shopify Fulfillment Network (SFN) before January 30, 2024. The Shopify Fulfillment Network app has been rebuilt to offer fulfillment solutions in partnership with Flexport. If you use the new SFN app, then refer to the new SFN guide.

After you create an inbound transfer in the Shopify Fulfillment Network (SFN) app, you need to edit the transfer to include tracking information and an estimated arrival time.

The Overview page of your SFN app has an Inbound transfers with recent activity section that summarizes the status and arrival of your latest inbound transfers.

Caution

Submitted or draft transfers can be voided by contacting the SFN Support team as long as there has been no tracking activity. If a transfer is in transit or arrived at the fulfillment center, then you can't void a transfer.

Add tracking information and an estimated time of arrival

You can add the tracking number to a submitted inbound transfer in the SFN app. If your supplier is sending the transfer directly to the fulfillment center, then contact them for the tracking number. If you don't have a tracking number, then you must add other tracking information:

• If your shipment is less than a full truckload (LTL), then add a PRO number, which is the nine digit number used to identify a freight bill.
• If your shipment is a full truckload (FTL), then add a bill of lading (BOL).

The tracking number or information appears on the individual inbound transfer page. You can edit your tracking information after you save.

Steps:

1. From your Shopify admin, go to Apps, and then click Shopify Fulfillment Network.
2. In the Tasks section, click Add tracking information to inbound transfer.
3. In the inbound transfer that you want to add tracking to, click Add tracking.
4. Select whether your shipment is Freight (LTL or FTL) or Standard carrier.
5. Click Select arrival date, and then select the date that you expect the inbound transfer to arrive at the fulfillment center.
6. Enter the tracking number, PRO number, or BOL.
7. Click Services, and then select your shipping carrier. If your shipping carrier isn’t listed, select Other, enter the service name, and then enter a Tracking URL.
8. Optional: If you're shipping your products in more than one box, then enter the additional tracking numbers in the Additional tracking information box.
9. Click Save.

Reviewing inbound issues

Early access

Inbound issues and resolutions is in early access.

You can review if an inbound is flagged as having an issue in the SFN App. SFN might flag an inbound as an issue for the reasons outlined below.

Plain Table

Reason	Detailed Reason	Resolution
Damaged units	Products arrive at the warehouse damaged or deemed unsellable.	Review images of the product and disposition of the damage if it was done by Shopify Logistics or before the inbound arrived at the fulfillment center If damage was done by Shopify Logistics, reimbursement will be provided.