Activating an on-demand delivery service

After you confirm that your store is eligible for an on-demand delivery service, you can activate one from the Shipping settings page in your Shopify admin. Shopify currently supports the following on-demand delivery services:

Check if your store is eligible

Before you set up an on-demand delivery service, your store needs to meet the following the eligibility requirements:

  • an active monthly plan
  • an online store and at least one product
  • manual fulfillment (not a fulfillment service) for the products that you want to ship with on-demand delivery
  • a shipping zone that includes your local delivery area in the United States
  • a shipping address that's within the service area covered by available on-demand delivery services.

Activate an on-demand delivery service

After you've confirmed that your store is eligible, you can activate an on-demand delivery service in your Shopify admin.

Steps:

  1. In the Additional shipping methods section, click Activate under the the on-demand delivery service that you want to use:

  2. Review the terms of service. If you agree, then click Accept terms.

  3. Enter your on-demand delivery settings on the Settings page, and then click Enable On-demand Deliveries.

After you activate an on-demand delivery service in your Shopify admin, customers who are located in your city can select it as a shipping option at checkout:

You can access your on-demand delivery services from the Apps page in your Shopify admin. From there, you can view any orders from customers who have selected on-demand delivery, and schedule a pickup with a courier.

Deactivate on-demand delivery

If you no longer want to use an on-demand delivery service, then you can deactivate it.

Steps:

  1. In the Additional shipping methods section, click Deactivate under the the on-demand delivery service that you want to deactivate.

  2. In the dialog that appears, click Deactivate to confirm.

The on-demand delivery service will no longer be available as a delivery option.

Activate on-demand delivery for a new shipping zone

If you create a new shipping zone after you've set up your local delivery carrier service, then you'll need to manually add your on-demand delivery service to that shipping zone so that it appears to your customers as a delivery option at checkout.

Steps:

  1. Find the shipping zone that you want to update, and click it.

  2. On the Edit shipping zone dialog, click Add rate.

  3. Click Save.

After you've added your on-demand delivery service to the new shipping zone, then it will appear as an option to your customers at checkout.

Next steps

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