Add a fulfillment service

With Shopify, you can use a fulfillment service provided that the warehouse you’re using can process orders by email. If they need more contact than that, then you can work with a Shopify Expert API developer to develop a custom app.

Activate a fulfillment service


  1. In the Additional shipping methods > Custom order fulfillment section, click Add fulfillment service.

  2. In the form, enter:

    • the title of your custom fulfillment provider
    • the email address of your custom fulfillment provider.

    When you mark an item or complete order as fulfilled in your Shopify admin, the fulfillment service is sent an email with all the order information so that they can fulfill it for you.

  3. Click Add fulfillment service.

Set your products to be fulfilled by your custom service

If you use a third-party fulfillment service for a product, then you can't also stock the product in the locations that you manage.


  1. From your store's Products page, select the product to be fulfilled by the custom service.

  2. In the Inventory section, select the fulfillment service that you want to use from the Inventory managed by drop-down menu.

  3. Click Save to save your changes.

Send sold line items for custom fulfillment

A fulfillment service will not ship an item for you until you mark the order as fulfilled from your Shopify Admin.

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