Managing processing time

Processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Orders that require shipping are considered fulfilled when the business gives the shipment to a shipping carrier service. To display fast delivery dates at checkout, it's strongly recommended that you process orders within two business days.

The processing time is used to set the Fulfill by date that's displayed in the order index and order details page.

If you click Turn on Shop Promise, then automated delivery dates are displayed for eligible orders at checkout. You can activate Show fallback delivery dates for orders without a Shop Promise for orders that are ineligible for Shop Promise but that you still want to display a delivery date for.

If you click Turn off Shop Promise or you’re ineligible, then you can activate Show delivery dates at checkout so that expected delivery dates are displayed at checkout.

Managing your processing time when Shop Promise is deactivated

Set up your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. Check Show expected delivery dates at checkout to display delivery dates to customers.

  4. In the Order processing time drop-down menu, select one of the following processing times that applies to your business.

    • Same business day
    • Next business day
    • Two business days
    • Custom processing time
      • If you select Custom processing time, then you need to type your numeric value or use the up and down arrows to indicate your custom processing time.
      • The Custom processing time can be 3 to 40 business days, or 1 to 8 weeks.
  5. Click Save.

Adjust your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. In the Order processing time drop-down menu, select another processing time.

  4. Click Save.

Remove your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. Uncheck Show expected delivery dates at checkout.

  4. Click Save.

Managing your processing time when Shop Promise is activated

Set up your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show fallback delivery dates for orders without a Shop Promise.

  3. Check Show fallback delivery dates at checkout to display delivery dates to customers.

  4. In the Order processing time drop-down menu, select one of the following processing times that applies to your business.

    • Same business day
    • Next business day
    • Two business days
    • Custom processing time
      • If you select Custom processing time, then you need to type your numeric value or use the up and down arrows to indicate your custom processing time.
      • The Custom processing time can be 3 to 40 business days, or 1 to 8 weeks.
  5. Click Save.

Adjust your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show fallback delivery dates for orders without a Shop Promise.

  3. In the Order processing time drop-down menu, select another processing time.

  4. Click Save.

Remove your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show fallback delivery dates for orders without a Shop Promise.

  3. Uncheck Show fallback delivery dates at checkout.

  4. Click Save.

Managing your processing time when you’re ineligible for Shop Promise

Set up your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. Check Show expected delivery dates at checkout to display delivery dates to customers.

  4. In the Order processing time drop-down menu, select one of the following processing times that applies to your business.

    • Same business day
    • Next business day
    • Two business days
    • Custom processing time
      • If you select Custom processing time, then you need to type your numeric value or use the up and down arrows to indicate your custom processing time.
      • The Custom processing time can be 3 to 40 business days, or 1 to 8 weeks.
  5. Click Save.

Adjust your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. In the Order processing time drop-down menu, select another processing time.

  4. Click Save.

Remove your processing time

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In the Expected delivery dates section, click Show delivery dates at checkout.

  3. Uncheck Show expected delivery dates at checkout.

  4. Click Save.

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