Backup shipping rates

If your shipping rates are calculated by a third party, such as a shipping carrier or shipping app, then occasionally the connection to the third party can break or time out. These breaks and time outs cause your third party to not display any shipping rates for your customers to choose at checkout.

When no shipping rates are sent by a third party, your customer might still be able to choose a backup shipping rate. These backup rates let your customers choose a shipping rate and continue their order, instead of having to abandon their order due to no available shipping rates.

Considerations for backup shipping rates

Backup shipping rates are enabled in your Shopify store by default. You can't customize the backup shipping rates. If you don't want backup shipping rates to appear, then you can deactivate the backup shipping rates.

The backup rates that are shown can depend on the following criteria:

  • your fulfillment location's address, determined by your locations' priority
  • your customer's shipping address
  • the total weight of the order
  • the total value of an order

When an order uses a backup shipping rate, a banner displays on the order’s page in your Shopify admin which indicates that a backup rate was used, and which third party didn’t provide any shipping rates.

Backup shipping rates by shipping origin and destination

The following chart shows the possible backup shipping rates. If a shipping rate has a weight condition and an order value condition, then both conditions must be met for that shipping rate to appear. If a product doesn't have a weight, then a weight of 0 is assigned to the product when determining the backup rate.

Weight condition Order value condition Shipping rates
Canada to Canada
0.5 kg or less Over 100 CAD Standard - Free shipping
0.75 kg or less

Standard - 13.90 CAD

Expedited - 19.90 CAD

Over 0.75 kg but 2 kg or less

Standard - 14.90 CAD

Expedited - 21.90 CAD

Over 2 kg but 30 kg or less Standard - 21.90 CAD
Canada to US
0.5 kg or less Over 100 CAD Standard - Free shipping
0.5 kg or less

Standard - 7.90 CAD

Expedited - 34.90 CAD

Over 0.5 kg but 1.5 kg or less

Standard - 19.90 USD

Expedited - 36.90 CAD

Over 1.5 kg but 30 kg or less Standard - 29.90 CAD
Canada to the rest of the world
Standard - 20 CAD
US to US
1 lb or less Over 50 USD Standard - Free shipping
1 lb or less Expedited - 6.90 USD
Over 1 lb but 5 lb or less Expedited - 9.90 USD
5 lb or less Standard - 4.90 USD
Over 5 lb but 70 lb or less Standard - 19.90 USD
US to the rest of the world
Standard - 20 USD
Germany to Germany
Standard - 4.99 EUR
Germany to Europe
Standard - 13.99 EUR
Germany to the rest of the world
Standard - 19.99 EUR
France to France
Standard - 8 EUR
France to Europe
Standard - 22 EUR
France to the rest of the world
Standard - 29 EUR
Netherlands to Netherlands
Standard - 4.95 EUR
Netherlands to Europe
Standard - 12.95 EUR
Netherlands to the rest of the world
Standard - 19.95 EUR
Sweden to Sweden
Normal - 49 SEK
Sweden to the rest of the world
Standard - 299 SEK
Denmark to Denmark
Normal - 49 DKK
Denmark to the rest of the world
Standard - 299 DKK
Japan to Japan
Standard - Free shipping
Japan to the rest of the world
2 lb or less Standard - 3000 JPY
China to China
5 kg or less Standard - 4.95 CNY
Over 5 kg and 25 kg or less Heavy Goods Shipping - 7.50 CNY
China to the rest of the world

Standard - 9.99 CNY

Expedited - 19.99 CNY

Hong Kong SAR to Hong Kong SAR
5 kg or less Standard - 5.99 HKD
Over 5 kg but 25 kg or less Heavy Goods Shipping - 8.99 HKD
Hong Kong SAR to the rest of the world

Standard - 11.99 HKD

Expedited - 23.99 HKD

Singapore to Singapore

Standard - 5 SGD

Expedited - 7.50 SGD

Singapore to the rest of the world

Standard - 10 SGD

Expedited - 20 SGD

Australia to Australia

Standard - 10 AUD

Express - 15 AUD

Australia to the rest of the world
Standard - 20 AUD
Rest of the world - domestic shipping
Standard - 10 USD
Rest of the world - international shipping
Standard - 20 USD

Deactivate backup shipping rates

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In Backup shipping rates, click Deactivate.

  3. Click Deactivate.

Activate backup shipping rates

When an order uses a backup shipping rate, a banner displays on the order’s page in your Shopify admin that indicates a backup rate was used, and which third party didn’t provide any shipping rates.

Steps:

  1. From your Shopify admin, go to Settings > Shipping and delivery.

  2. In Backup shipping rates, click Activate.

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