Shipping carrier statuses

Note

This page is continually updated as new information from shipping carriers is released.

Each shipping carrier is responding to COVID-19, and the holiday season, differently. Review the carrier's latest updates to learn how changes to their services might impact your shipping.

The Centers for Disease Control, World Health Organization, and Surgeon General have stated that there is no evidence that COVID-19 can be spread through the mail.

If you are in the United States and purchase shipping labels through Shopify Shipping, then consider purchasing additional insurance to help protect your shipments.

Shipping carrier overview

Review the table below to get an overview of each shipping carrier.

Overview of each shipping carrier's response to COVID-19 and the holiday season.

Carrier	Additional surcharges	Changes to Service Level Agreements (SLAs)	Impact to Shopify Shipping
USPS	Additional 0.25 USD to 5.00 USD. Effective October 3, 2021 to December 26, 2021	Effective October 1, existing one-day to three-day service standards will change to one to five days for first-class mail. For other impacts to USPS delivery guarantees, refer to USPS updates.	Surcharges apply
UPS	Effective October 31, 2021 to January 15, 2022, peak surcharges are applied to domestic shipments, ranging from 1.15 USD to 6.15 USD per package. Peak surcharges continue to be in effect for international shipments from all origins to all destinations. Effective October 3, 2021 to January 15, 2022, peak surcharges apply for the following: Additional handling: increases to 6.00 USD Large packages: increases to 60.00 USD Packages over maximum limits: increases to 250.00 USD	Refer to UPS's service alerts for your country. For example, United States service alerts or Canada service alerts. For updates on UPS service guarantees, refer to their shipping support.	Exempt from peak season surcharges
DHL Express	Effective April 10, 2022, an Emergency Situation Surcharge of 0.10 USD per lb is applied. Effective November 7, 2021, additional surcharges of 0.55 USD per lb apply to shipments from the United States to Australia and New Zealand.	Delays depend on destination. For a detailed list of the delays for each country, refer to DHL's Service information page.	Surcharges apply
Canada Post	Effective November 1, 2021 to January 16, 2022, additional surcharges apply for the following: Oversize and unpackaged items: 7.00 CAD Out-of-spec items: 100.00 CAD	For more information about service disruptions, refer to Canada Post's daily service alerts and their latest COVID-19 updates.	Surcharges apply
Sendle	There are no peak surcharges with Sendle. Instead, further discounted rates are available effective September 13, 2021 to January 31, 2022. For example rates, refer to Shopify's Sendle shipping page.	For information about shipment delays, refer to Sendle's Coronavirus update.	Surcharges don't apply

Canada Post

Due to recent events, Canada Post has suspended shipments to addresses in Ukraine.

For more information, refer to Canada Post's news releases.

For more information about service disruptions, refer to Canada Post's daily service alerts.

DHL

Due to recent events, DHL has suspended shipments to addresses in Ukraine and Russia. Shipments from Ukraine are also suspended.

Effective May 24, 2020, DHL Express added an Emergency Situation Surcharge to most shipments. This surcharge was further adjusted on July 1, 2020, and increased to Australia and New Zealand destinations on November 7, 2021.

For more information about the Emergency Situation Surcharge, refer to DHL's Emergency Situation Surcharge (ESS) Adjustment.

For more information about DHL service disruptions, refer to DHL's COVID-19 updates.

UPS

Due to recent events, UPS has suspended shipments to addresses in Ukraine and Russia. Shipments from Ukraine are also suspended.

For UPS's service alerts, refer to UPS's service alerts.

As a commitment from UPS to merchants on Shopify, UPS shipping labels purchased through Shopify Shipping are exempt from peak season surcharges, and UPS isn't increasing its rates on Shopify Shipping labels.

USPS

USPS has the following changes to their service:

• Shipments to Australia and New Zealand must be sent through Priority Mail Express International. All other international services to Australia and New Zealand are suspended.
• USPS isn't shipping to certain countries. For more information, refer to USPS's international service disruptions.
• Effective October 1, 2021, existing one-day to three-day service standards will change to one to five days for first-class mail.
• There are delays in USPS mail and package deliveries to and from certain countries.

For more information about any USPS service disruptions to businesses, refer to USPS® Coronavirus Updates for Business Customers.

For more information about specific country delays for USPS shipments, refer to USPS's international service disruptions.

Sendle

Sendle has the following changes to their services:

• Due to recent events, Sendle has suspended shipments to addresses in Ukraine, Russia, and Belarus.
• Currently, Sendle is experiencing service disruptions due to flooding in certain Australian regions.
• Sendle has the following changes to their service during the coronoavirus pandemic:
  • Sendle's contactless delivery means that all "signature on delivery" shipments have been changed to "authority to leave".
  • Sendle has temporarily suspended shipments to certain international destinations. For the full list, refer to Sendle's list of suspended destinations.

For more information about Sendle's current service and performance statuses, refer to the following pages:

• Sendle's current service disruptions page
• Sendle's status page
• Sendle's Coronavirus update page