Shipping carrier statuses

Each shipping carrier is responding to COVID-19, and the holiday season, differently. Review the carrier's latest updates to learn how changes to their services might impact your shipping.

The Centers for Disease Control, World Health Organization, and Surgeon General have stated that there is no evidence that COVID-19 can be spread through the mail.

If you are in the United States and purchase shipping labels through Shopify Shipping, then consider purchasing additional insurance to help protect your shipments.

Shipping carrier overview

Review the table below to get an overview of each shipping carrier.

Overview of each shipping carrier's response to COVID-19 and the holiday season.
Carrier Additional surcharges Changes to Service Level Agreements (SLAs) Impact to Shopify Shipping
USPS
  • Effective October 1, existing one-day to three-day service standards will change to one to five days for first-class mail.
  • For other impacts to USPS delivery guarantees, refer to USPS updates.
  • Surcharges apply
UPS
  • Effective October 31, 2021 to January 15, 2022, peak surcharges are applied to domestic shipments, ranging from 1.15 USD to 6.15 USD per package.
  • Peak surcharges continue to be in effect for international shipments from all origins to all destinations.
  • Effective October 3, 2021 to January 15, 2022, peak surcharges apply for the following:

    • Additional handling: increases to 6.00 USD
    • Large packages: increases to 60.00 USD
    • Packages over maximum limits: increases to 250.00 USD
  • Exempt from peak season surcharges
DHL Express
  • Effective July 1, 2020, an Emergency Situation Surcharge of 0.09 USD per lb is applied.
  • Effective November 7, 2021, additional surcharges of 0.55 USD per lb apply to shipments from the United States to Australia and New Zealand.
  • Surcharges apply
Canada Post
  • Surcharges apply
Sendle
  • There are no peak surcharges with Sendle. Instead, further discounted rates are available effective September 13, 2021 to January 31, 2022. For example rates, refer to Shopify's Sendle shipping page.
  • Surcharges don't apply

Canada Post

For more information, refer to Canada Post's news releases.

For more information about service disruptions, refer to Canada Post's daily service alerts.

DHL

Effective May 24, 2020, DHL Express added an Emergency Situation Surcharge to most shipments. This surcharge was further adjusted on July 1, 2020, and increased to Australia and New Zealand destinations on November 7, 2021.

For more information about the Emergency Situation Surcharge, refer to DHL's Emergency Situation Surcharge (ESS) Adjustment.

For more information about DHL service disruptions, refer to DHL's COVID-19 updates.

UPS

For UPS's service alerts, refer to UPS's service alerts.

As a commitment from UPS to merchants on Shopify, UPS shipping labels purchased through Shopify Shipping are exempt from peak season surcharges, and UPS isn't increasing its rates on Shopify Shipping labels.

USPS

USPS has the following changes to their service:

  • Shipments to Australia and New Zealand must be sent through Priority Mail Express International. All other international services to Australia and New Zealand are suspended.
  • USPS isn't shipping to certain countries. For more information, refer to USPS's international service disruptions.
  • Effective October 1, 2021, existing one-day to three-day service standards will change to one to five days for first-class mail.
  • There are delays in USPS mail and package deliveries to and from certain countries.

For more information about any USPS service disruptions to businesses, refer to USPS® Coronavirus Updates for Business Customers.

For more information about specific country delays for USPS shipments, refer to USPS's international service disruptions.

Sendle

As an essential service, Sendle continues to deliver parcels across Australia and around the world during the coronoavirus pandemic.

Sendle has the following changes to their service:

  • Sendle's contactless delivery means that all "signature on delivery" shipments have been changed to "authority to leave".
  • Sendle has temporarily suspended shipments to certain international destinations. For the full list, refer to Sendle's list of suspended destinations.

For more information about Sendle's response to COVID-19, refer to Sendle's Coronavirus update page.

If you want to learn about Sendle's current system performance and status, then refer to the Sendle's status page.

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