Shopify Fulfillment Network and COVID-19 FAQ
All fulfillment centers have plans in place to mitigate the impact of COVID-19 on business operations that could impact your fulfillment. Shopify's priority is to deliver orders to your customers, while maintaining a safe environment for employees. Regular updates will be sent as business circumstances evolve.
Is the Shopify Fulfillment Network open?
Yes. The Shopify Fulfillment Network is fully operational at this time. Email updates will be sent if there are any interruptions.
Shopify's fulfillment centers are still open because shipping and fulfillment is considered an essential service. The government has currently only mandated closures for non-essential service.
All fulfillment centers have plans in place to mitigate the impact of COVID-19 on business operations that could affect your fulfillment. These plans include the following measures:
- education and protective gear for employees
- increased frequency of custodial services
- elimination of non-essential visitors
- backup staffing in the event of an outbreak
Business owners can still contact the Fulfillment Success team via firstname.lastname@example.org. The Fulfillment Success team works remotely and won't be traveling until it has been identified as safe to do so.
Could all or some of the fulfillment centers close?
Shopify is continually evaluating the state of business and transport. If employee or public safety is at risk by continuing business at any of our fulfillment centers, then you'll be contacted immediately to talk through the services available through our network. Shopify is working closely with each fulfillment center based on the guidance from the World Health Organization and Centers for Disease Control.
Can I move my products if a fulfillment center closes?
If a fulfillment center is required to close, then the Fulfillment Success team will work with you directly on next steps. At this time, we don't recommend moving your products.
Are you still accepting inbound shipments from suppliers?
Yes, the Shopify Fulfillment Network is accepting inbound shipments. The Fulfillment Success team will let you know if anything changes.
What should I do if delivery times are impacted?
Being transparent to your customers about potential shipment delays helps your customers know when to expect their shipments, which can help reduce any support debt.
Consider taking the following actions:
- Add a banner to your store’s homepage to tell your customers about any potential impact to delivery times. Some Shopify themes have this setting built in, or you can add a banner using an app.
- Update your shipping and return policies.
How will you inform me of any changes?
This page will be updated as new information becomes available, and the Fulfillment Success team will email you if there are any changes for you to be aware of. If you have any questions, then contact the Fulfillment Success team from the Overview tab within your Shopify Fulfillment Network app.
I’m in the middle of onboarding to the Shopify Fulfillment Network. Will I be impacted?
Shopify is continuing to onboard merchants to the Shopify Fulfillment Network. If anything changes, then the Fulfillment Success team will be in touch.
Are you accepting new merchants into the Shopify Fulfillment Network?
Yes. The Shopify Fulfillment Network is accepting new merchants. If you want to get started, then apply now.
Are all shipping carriers still operational?
Yes. All shipping carriers are operational, but some are running with reduced service levels on certain routes. For individual carrier updates, visit their website:
Are international orders affected by current border closures?
Yes. Many carriers can't deliver to certain countries at this time. For a list of affected countries, refer to USPS's International service disruptions.
Orders from these countries cannot be processed by the Shopify Fulfillment Network. Consider removing these countries from your shipping zones so that you don't receive orders that can't be fulfilled.