Inbound transfer requirements and best practices for Shopify Fulfillment Network
When sending an inbound transfer to the Shopify Fulfillment Network (SFN), make sure that you understand the requirements for your shipment. If a shipment arrives at the Shopify Fulfillment Network that doesn't comply with the requirements, then the shipment might be refused. Review the best practices to avoid any delays or exceptions with your inbound transfer.
The following requirements must be met for a shipment to be accepted at a Shopify Fulfillment Network warehouse:
- The shipping carrier must have an appointment with the warehouse.
- The shipment must have a tracking number, tracking reference, PRO number, or a bill of lading.
- A transfer must have only one tracking number or reference. If a transfer will be delivered in multiple shipments, then each delivery needs to be represented by its own transfer.
- If the estimated time of arrival (ETA) changes, then you need to update the inbound transfer with the new ETA.
- The shipment must have one of the following:
- Each item in the shipment must have a barcode attached.
- A special project for barcodes to be attached by the warehouse must be created and have the transfer number added to the project.
- Your packaging and labelling must follow SFN specifications and barcode guidelines.
- You're responsible for any customs, import, or export fees that are associated with transferring inventory to SFN or between SFN fulfillment centers.
To ensure that your inbound transfer is accepted by the warehouse without any delays, adhere to the following best practices:
- Attach the inbound transfer label in multiple places on a pallet for ease of visibility.
- Include a packing list with each shipment.
- Write or attach a label with the quantities on all master and inner cartons.
- Don't list Shopify or SFN as a consignee or power of attorney for your inbound shipment.
Import and export fees
As outlined in section 3.2 of the SFN Terms of Service, you're responsible for any customs, import, or export fees that are associated with transferring inventory to SFN or between SFN fulfillment centers.
You can't list Shopify or SFN as a consignee or power of attorney for your inbound shipment.
Any inventory transfer that crosses the border from the United States to Canada must have a Bill of Lading (BOL) that specifies the customs broker and a Canadian phone number. If you need help with this process, then contact your customs broker.
Shipping carrier appointments
If your inbound transfer is a parcel shipment being shipped through UPS, FedEx, DHL, or USPS, then you don't need to schedule an appointment with the warehouse because they already have standing appointments for this type of delivery.
If you're sending a shipment outside the standard parcel delivery method then make an appointment with the warehouse. These shipments are referred to as non-parcel shipments, and include methods such as less than truck load (LTL) shipments, full truckload (FTL) shipments, and shipments made using U-haul trucks.
Appointments for non-parcel shipments must be made within 24-48 hours in advance of the shipment's arrival at the warehouse. Any non-parcel shipment without an appointment will be rejected by the warehouse. Contact the Fulfillment Success team for further information.
First Article Inspection
You don't need to send product weights and dimensions with your inbound transfers. When your inbound transfers to the Shopify Fulfillment Network arrive at a fulfillment center, they go through a First Article Inspection, where your products are weighed and measured. The weight and measurements from the First Article Inspection are found in the Shopify Fulfillment Network section on your product variant page in your Shopify admin, or in the Shopify Fulfillment Network app.
To ensure that your customers are charged the correct shipping rates, adjust your product weights to match what was captured by the First Article Inspection.