Prices and fees for Shopify Fulfillment Network services

Note

This guide is for merchants who started using the Shopify Fulfillment Network (SFN) before January 30, 2024. The Shopify Fulfillment Network app has been rebuilt to offer fulfillment solutions in partnership with Flexport. If you use the new SFN app, then refer to the new SFN guide.

Depending on the type of charge, SFN charges are added to your Shopify bill at different frequencies. For example, all your fulfillment fees for a day are added to your Shopify bill the next day, while all your storage fees for a month are added at the end of that calendar month.

Your SFN charges are displayed on the Charges page of the SFN app. You can access detailed information about your SFN charges by clicking View details for the month on the Charges page of the SFN app. Your full bills are displayed on the Billing page of your Shopify admin.

You can access definitions for your fees and charges in the SFN app by going to Charges > View pricing.

Caution

You're responsible for any inventory customs, import, or export fees associated with transferring inventory to SFN. You're also responsible for state taxes based on where your inventory is stored.

Calculating your fulfillment costs

You can calculate and preview your estimated fulfillment rates by using the Shopify Fulfillment Network Calculator.

Steps:

1. Enter the size, weight of your item or select a sample item.
2. Enter the quantity of items to fulfill and the items to store.
3. Enter the shipping destination.

The calculator will automatically calculate the price you would pay for fulfillment or storage costs.

Access your detailed SFN pricing and rates

1. From your Shopify admin, click Settings > Apps and sales channels.

2. From the Apps and sales channels page, click Shopify Fulfillment Network.

3. Click Open app.

4. Click Charges.

5. Click View pricing.

6. Click Download rate card.

An excel file containing detailed rates downloads and can be opened with most spreadsheet software.

Summary of pricing and fees in the United States

The following table describes SFN fees and their billing frequency in the United States.

SFN fees and billing frequencies

Fees	Description	Billing frequency
Domestic fulfillment	Fulfillment fees are charged on each order that's fulfilled in the United States. Predictable pricing per unit that includes receiving, inventory forwarding, pick, pack, transportation, and support.	Daily
International fulfillment	Fulfillment fees are charged on each international order that's fulfilled. Predictable pricing per unit that includes receiving, inventory forwarding, pick, pack, transportation, and support. Fulfillment fees don't include duties.	Daily
Storage	Storage fees apply to each item in an SFN warehouse, and are charged per cubic foot, per month. Fees are calculated daily and billed monthly. Long term and seasonal storage rates also apply. For more information, refer to your rate card.	Monthly
Domestic returns	Domestic return fees are charged when SFN receives and processes a return from a customer. These fees include the transportation cost to return the package to the SFN fulfillment center and the cost to process it.	Daily
Non-compliant inbound receiving	Inbound transfers that don't comply with SFN requirements might be charged a non-compliance fee when they're received at an SFN fulfillment center.	Daily

Determining billable weight

The billable weight for fulfillments is determined based on the following measurements:

• SKU gravitational weight
• SKU dimensional weight

For SKUs 1 lb or greater, you're billed for whichever type of weight is greater because both weight and size are important factors for shipping carriers. Gravitational weight affects transportation factors such as fuel costs and which vehicles can be used. Dimensional weight affects the number of packages that can be put in a vehicle.

SKU Gravitational weight

Gravitational weight is the scale weight of a SKU.

SKU Dimensional weight

Dimensional weight is the amount of space a SKU takes up in relation to its gravitational weight. Dimensional weight is determined by dividing the volume of the SKU in inches by a dimensional divisor. The formula used to determine dimensional weight for SKUs with a gravitational weight greater than 1 lb is (length x width x height / 139) rounded up to the next pound.

For example, you sell a pillow that weighs 1.2 lbs with the dimensions of 26” x 10” x 2”. The pillow’s dimensional weight is calculated by dividing the volume (26” x 10” x 2” = 520 cubic inches) by the dimensional divisor 139, which equals 3.74 lbs. Since the gravitational weight is more than 1 lb and since the dimensional weight is greater than the gravitational weight, the billable weight for fulfilling the pillow SKU is 4 lbs.

Caution

SKUs with measurements exceeding certain dimensions will be subject to oversize charges that are added to the fulfillment fee. For more information, refer to your rate card.

Domestic fulfillment fees

When a customer places an order for delivery within the United States, SFN picks the items that were ordered, packages them, and ships them out. Domestic fulfillment fees include the following:

• inbound receiving
• inventory forwarding
• pick and pack
• supplies
• transportation
• support

Most domestic orders are delivered within three days for the majority of customers in the continental United States. Any orders estimated to be delivered within five days qualify for a Shop Promise badge. Fulfillment might take longer than three days based on your minimum inventory levels and product catalog, and for orders that need split shipments.

Domestic fulfillment charges are based on the total number of units in a fulfillment and the item's billable weight.

International fulfillment fees

International fulfillment fees are charged to fulfill orders that are delivered outside the United States. International fulfillment fees include the following:

• inbound receiving
• inventory forwarding
• pick and pack
• supplies
• transportation
• support

International orders typically take 7 to 21 days for delivery. Delivery times might take longer due to customs delays.

International fulfillment charges are based on the total number of units in a fulfillment and the item's billable weight.

Caution

International fulfillment fees do not include duties that may be owed. Learn more about Delivered Duties Unpaid.

Storage fees

SFN charges a daily storage fee for each SKU with units in inventory in our fulfillment network. A SKU's storage fee depends on the following:

• length, width, and height of the SKU
• number of units of the SKU in inventory
• current month of the year
• how long those SKUs have been in inventory with SFN

For more information about storage fees, refer to your rate card.

Domestic return fees

Return fees are charged for customer returns that are sent back to an SFN fulfillment center. The following types of fees will apply to a return:

Types of return fees and when they apply

Fee type	Fee explanation
Processing fee	A processing fee applies to each item included in a return.
Label fee	A label fee applies to returns sent to SFN.

Non-compliant inbound transfer fees

Inbound transfers that don't comply with SFN requirements might be charged a non-compliance fee when they're received at an SFN fulfillment center. Fees are charged for the extra resources needed to process your shipment, and processing might be delayed. Learn more about fees and delays for non-compliant shipments to SFN.