Shopify Shipping with Hermes

Shopify Shipping labels from Hermes are available for merchants who are shipping from locations in the United Kingdom.

Domestic shipping with Hermes

Shipping Service Delivery Timeline Description
Hermes UK ParcelShop Dropoff 2 business days Standard shipping within the United Kingdom
Hermes UK ParcelShop Dropoff Next Day 1-2 business days Express shipping within the United Kingdom

Getting your products to Hermes

You can drop your products off at a myHermes ParcelShop location. Find your nearest ParcelShop location.

Currently, Shopify Shipping doesn't support pickups with Hermes.

Shipping claims

Hermes shipping labels bought through Shopify Shipping aren't currently eligible for shipping claims, such as those for lost, damaged, or delayed shipments.

Getting support for Hermes shipments

To get help with your shipment after it has been given to Hermes, such as attempting to reroute a shipment or disputing an adjustment, you can contact Shopify Support.

Reroute a shipment

If a shipment that has been accepted by Hermes needs to be returned or sent to a different delivery address, then you can request to reroute a shipment. Due to processing times for rerouting requests and the different parties involved in the shipment, rerouting shipments isn't always possible.

There is no fee to intercept a shipment unless the shipment needs to be relabeled. If a shipment needs to be returned to you, then there is an additional undelivered fee.

When you contact Shopify Support, make sure that you have the following information:

  • The tracking number (also called the Hermes barcode)
  • The new delivery address

Dispute an adjustment

If you are incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment.

When you contact Shopify Support, make sure that you have the following information:

  • The tracking number (also called the Hermes barcode)
  • The reason for the dispute
  • Any supporting documents or images, such as showing the measurement of a package

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