Shopify Shipping with UPS

Shopify Shipping labels from UPS are available for merchants who are shipping from locations in the United States. The shipping rates that you are charged are based on Shopify's account with UPS.

If you want to use your own negotiated rates with UPS and not use Shopify Shipping, then refer to Activate shipping with UPS instead.

Domestic shipping with UPS

You can ship domestically using UPS Next Day Air®, UPS Next Day Air Saver®, UPS 2nd Day Air®, UPS 3 Day Select®, and UPS Ground.

Description of UPS domestic shipping service types
Shipping Service Delivery Timeline Description
UPS Ground® 1-5 business days An economical way to ship small packages within the U.S.
UPS 3 Day Select® 3 business days Ship orders within the U.S.
UPS 2nd Day Air® 2 business days Ship orders quickly within the U.S. that don't require overnight service.
UPS Next Day Air Saver®* Next business day (Afternoon) Ship orders within the U.S. that need to arrive in the afternoon of the next business day.
UPS Next Day Air®* Next business day A way to ship orders that need to arrive the next business day.
UPS Next Day Air Early®* Next business day (Morning) Ship orders that need to arrive in the morning of the next business day.

* Guaranteed delivery

International shipping with UPS

You can ship internationally using UPS Worldwide Express®, UPS Worldwide Saver, UPS World Expedited®, and UPS Standard to Canada.

The different international shipping methods that UPS offers.
Shipping Service Delivery Timeline Description
UPS Standard Day definite by date scheduled Ship less-urgent orders to Canada.
UPS Worldwide Expedited 2-5 business days Ship less-urgent small packages to 220 countries.
UPS Worldwide Saver* 1-3 business days (End of Day) Ship international orders quickly.
UPS Worldwide Express* 1-3 business days (Morning) Ship international orders quickly to 120 countries.

* Guaranteed delivery

Included insurance coverage

Insurance is included when you purchase a shipping label from UPS. Shipping services that include insurance coverage cover a maximum of $100 USD.

You can add more shipping insurance when you buy a shipping label.

UPS address requirements

UPS uses its own method of validating shipping addresses. Make sure that any address that you use meets UPS's requirements.

  • The address is not a PO box - UPS cannot process shipments to or from a PO box through Shopify Shipping.
  • The phone number is in the correct format - Include the area code as part of the phone number. For example, 123-456-7890.
  • The address is in a supported location - UPS is limited to shipping within the continental United States, Hawaii, and Alaska. You can't use UPS to ship to or from Puerto Rico with Shopify Shipping. If your business is based in Puerto Rico and you want to use UPS, then add UPS as a third-party shipping carrier.

If an address meets all the requirements but still isn't accepted, then contact Shopify support.

Return addresses

When you first purchase a UPS label through Shopify Shipping, you are prompted to enter a return address. If a UPS shipment needs to be returned or was rejected by the receiver, then UPS delivers the shipment to the return address that you entered during setup, not the return address on the label.

If you need to change your return address, then contact address-change@shopify.com with your new return address.

Submit a claim for lost or damaged packages

If a shipment is lost or damaged, then email Shopify Shipping Support at shipping-claims@shopify.com to track your package and file a claim.

You should submit your claim as soon as you discover that a package was lost or damaged. UPS must receive notice of a claim within 60 days after delivery of the package or, in case of a lost package, within 60 days after the scheduled delivery date. Shopify Shipping Support also needs time to process and direct your claim to UPS before the liability period expires.

Include the following information in your email:

  • your .myshopify.com address
  • the order number
  • a description of the issue or damaged package
  • the receiver's phone number

Ask your customer to keep the original box and packaging and any damaged contents that are received for inspection. UPS might request a damage inspection of the contents and original packaging as part of the damage claim process.

Submit a claim for late packages

If a shipment is late, then email Shopify Shipping Support at shipping-claims@shopify.com to track your package and file a claim.

You need to make your refund request within 15 calendar days of the scheduled delivery date, the date listed in the ups.com tracking details, or your proof of delivery, whichever is later.

Include the following information in your email:

  • your .myshopify.com address
  • the order number
  • the date the package was received by UPS and the latest date by which the package should have been delivered
  • the receiver's phone number

Signature required

You can set your shipments to require a signature upon delivery by checking Signature required when you buy a shipping label. If you require the signer to be over the age of 21, then check Adult signature required instead. The price of these add-ons varies depending on the cost of the fuel surcharge added by UPS.

Order free shipping supplies

You can order free shipping supplies (for example, envelopes, labels, and pouches) directly from UPS. You need to sign up for a free UPS account to receive your supplies.

Contact information

If you are using UPS with Shopify Shipping and you need help, then refer to the following table to learn who to contact.

Who to contact when you need help with UPS and Shopify Shipping based on your needs
Situation Contact
Get help before you buy a label. Shopify Support
Get assistance after buying a label, such as rerouting a package. Shopify Support
Submit a claim. Send an email to Shopify Shipping Support.
To learn more about submitting a claim for a UPS shipment, see Submit a claim.
Dispute a shipping adjustment. Shopify Support

If you purchased a label using your own UPS account and not using Shopify Shipping, then you need to contact UPS directly:

UPS Support (US)

Domestic orders: 1-800-742-5877

International orders: 1-800-782-7892

TDD/TTY: 1-800-833-0056

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