Shopify Shipping with USPS
Shopify Shipping labels from USPS are available for merchants who are shipping from locations in the United States.
Domestic shipping with USPS
You can ship domestically using Priority, Priority Express, and First Class mail types.
| Shipping Service | Delivery Timeline | Description |
|---|---|---|
| Priority Mail | 1-3 business days | Ship orders within the U.S. |
| Priority Mail Express* | 1-2 business days | The fastest way to ship orders within the U.S. |
| First-Class Package Service | 2-3 business days | An economical way to ship small packages within the U.S. |
| First-Class Mail | 2-3 business days | Ship letters and postcards. |
| Parcel Select Ground | 2-8 business days | A reliable and economical way to ship less-than-urgent deliveries and oversized packages. Available online only. |
| Media Mail | 2-10 business days | A cost effective way to send media (books, music, and other media) For more information, see the USPS approved list for media mail. |
* Guaranteed delivery
International shipping with USPS
You can ship internationally using First Class Package International and Priority Mail International mail types.
| Shipping Service | Delivery Timeline | Description |
|---|---|---|
| First-Class Package International Service | Varies | An economical way to ship small packages internationally. |
| Priority Mail International | 6-10 business days | Ship orders internationally to 190 countries. |
| Priority Mail Express International* | 3-5 business days | The fastest way to ship orders internationally to 190 countries. |
* Guaranteed delivery
Included insurance coverage
You can contact USPS to submit a claim within 7 to 60 days of shipping your package.
The amount that your shipment is insured for depends on the shipping service that you're using.
The following shipping services include limited liability coverage:
- Priority Mail (up to $100)
- Priority Mail Express (up to $100)
- Priority Mail International (up to $200)
- Priority Mail Express International (up to $200)
You can add more shipping insurance when you buy a shipping label.
Submit a claim
Shipping insurance typically covers damaged and lost items, and lost shipments.
You can submit a claim online through USPS. If you purchased additional shipping insurance when you purchased a shipping label, then you can submit your Shipsurance insurance claim in the Shopify admin.
In certain cases of lost or delayed shipments, USPS offers refunds without the need for an insurance claim. For more information on domestic shipments, refer to USPS's domestic refunds page. For more information on international shipments, refer to USPS's international refunds page.
If your claim is approved, then you receive a check mailed to the address in the USPS online account.
Signature Confirmation
You can set your shipments to require a signature upon delivery by adding Signature Confirmation when you buy a shipping label for your order.
Shipments that use Priority Express Mail include Signature Confirmation by default. You can also add Signature Confirmation to the following USPS mail types:
- First Class Package Service ($2.60)
- Priority Mail ($2.60)
- Parcel Select Ground ($2.60)
- Media Mail ($2.60)
You can learn more about Signature Confirmation at USPS.com.
Shipping date
You can set a shipping date for your order. The date that you choose will be printed on the shipping label.
Order free shipping supplies
You can order free shipping supplies directly from USPS. You need to sign up for a free USPS account to receive your supplies.
Cubic Pricing with USPS Priority Mail
USPS offers discounted rates on Priority Mail for packages and envelopes that weigh less than 20 pounds and that measure less than 0.5 cubic feet in volume. Consider using Cubic Pricing if you typically send small and heavy products such as weights or coffee beans.
If Shopify calculates a cubic price that's higher than the regular Priority Mail price, then Shopify selects the cheaper rate.
Calculating Cubic Pricing for packages
Use the following formula to calculate the cubic volume of a package. If the amount is less or equal than 0.5 cubic feet, then the package uses cubic rates. All measurements must be in inches.
Length (in inches) x Width (in inches) x Height (in inches) / 1728 = cubic feet
For example, you can apply the formula to a standard adult shoe box:
14" x 8" x 5" / 1728 = 0.4 cubic feet
This package is less than 0.5 cubic feet and qualifies for cubic rates.
Sample shipment from N.Y. to Chicago with Shopify Shipping:
| Cubic volume | Weight | Walk-in rate | Basic Shopify plan | Shopify plan | Advanced Shopify plan |
|---|---|---|---|---|---|
| 0.1 6 in x 6 in x 4 in |
Light (1 lbs) | $8.00 | $7.65 | $7.65 | $7.65 |
| Medium (5 lbs) | $13.70 | $10.33 | $7.65 | $7.65 | |
| Heavy (10 lbs) | $26.85 | $19.51 | $7.65 | $7.65 | |
| 0.4 12 in x 9 in x 6 in |
Light (1 lbs) | $8.00 | $7.65 | $7.65 | $7.65 |
| Medium (5 lbs) | $13.70 | $10.33 | $9.50 | $9.50 | |
| Heavy (10 lbs) | $26.85 | $19.51 | $9.50 | $9.50 |
Calculating Cubic Pricing for soft-pack and padded envelopes
USPS offers separate Cubic Pricing for soft-pack and padded envelopes. You can add small boxes to an envelope as long as the envelope keeps its flat shape. Expandable envelopes don't qualify for the envelope pricing and need to use Cubic Pricing for packages instead.
Use the following formula to determine if an empty envelope or soft-pack qualifies for Cubic Pricing. If the amount is less than 36 inches, then Cubic Pricing applies.
Length (in inches) + Width (in inches) = Total package length
Contact information
If you're using USPS with Shopify Shipping and you need help, then review the following table to learn who to contact.
| Situation | Contact |
|---|---|
| Get help before you buy a label. | Shopify Support |
| Get assistance after buying a label, such as rerouting a package. | 1-800-275-8777 Monday - Friday 8:00 am - 8:30 pm ET Saturday 8:00 am - 6:00 pm ET TDD/TTY Relay: Call 1-800-877-8339. Ask for 1-800-275-8777. |
| Submit a claim. |
USPS claims To learn more about submitting a claim to USPS, see, Submit a claim. |
| Dispute a shipping adjustment. | Send an email to VerifyPostageHelp@usps.gov. |