This page was printed on Sep 20, 2020. For the current version, visit https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-labels/australia.
Depending on your eligibility, you can purchase Shopify Shipping labels in Australia through Sendle. Sendle offers pickups and the ability to drop off a shipment.
Not all addresses in Australia are eligible to purchase Sendle labels through Shopify Shipping. Before you purchase a shipping label, make sure that you understand the different methods to get your shipment to Sendle.
Pickups
You can schedule a pickup with Sendle if you meet the following requirements:
You specified that the shipment is for pickup when you purchased the shipping label.
International shipments can be picked up only, not dropped off.
Scheduling pickups
You schedule your pickups at the same time that you purchase your label. You cannot schedule a pickup after a label is purchased.
When you schedule your first pickup, you must click Edit pickup details to add your details and instructions for the pickup. These details are saved and are added by default to all future pickups, but can be edited at any time.
The pickup location is the same as the shipping origin location used on the label.
The earliest pickup date is always the next business day. You can't specify the time for a pickup, the driver will arrive sometime between 8:00 am and 6:00 pm.
When you select a pickup date, any dates that you already have a pickup scheduled for are shown under Scheduled pickup dates in the Pickup date drop-down menu.
Managing pickups
After you schedule a pickup, only the pickup date and pickup instructions can be changed. To change the pickup date for a single order, click More > Manage parcel > Reschedule pickup within the order, and then fill out the form. If you need to change the pickup date for all orders on a pickup date, then click View pickup > Reschedule pickup on your Orders page. You can't change the pickup date on the day of the pickup.
To change the pickup instructions, contact Sendle support and include Shopify in the subject line.
If you need to change any other details, such as shipping address, then void the label and create a new one.
Day of the pickup
On the day of the pickup, place your shipments in the location that you specified in the pickup details. If both domestic and international shipments have been scheduled for pickup, then separate them into two piles. Different drivers will collect each shipment type.
For your first few international pickups, Sendle drivers ask you for identification. If you are at a business address, then Sendle drivers will also ask you for proof that you work for that business, such as a business card. Make sure you have identification ready for when the Sendle driver arrives. If the driver can't verify your identity, then they might not take your shipments, and you would need to schedule a new pickup.
Drop offs
You can drop off a shipment to Sendle if you meet the following requirements:
It is a domestic shipment. You cannot drop off international shipments.
The shipment is under 10 kg.
The shipment's volume is less than 40 L.
Shipping address eligibility
Both the origin and destination addresses must be eligible for Sendle's services for you to purchase a shipping label. Sendle doesn't pick up from or deliver to PO boxes.
To purchase a label, your origin address must be eligible for pickups even if you are dropping off your package. There are different locations for domestic and international pickups, which means being eligible for one doesn't mean that you're eligible for the other.
To determine whether an origin address is eligible to purchase a shipping label or which methods are available to get your shipment to Sendle, you must include the suburb and the postal code. Enter the suburb into the City field instead of the city.
To purchase a shipping label for drop off, you must also live near a drop-off location. For more information, refer to Sendle's drop-off locations.
If you are not eligible for a particular method, then it doesn't appear as an option when you purchase a shipping label.
For more information, or to check the available suburbs, refer to the following:
The cost of Sendle shipping labels is displayed in AUD. After you buy a shipping label, the cost is billed to you in USD through your Shopify account. For more information, refer to Billing and taxes.
In the Unfulfilled section, click Create shipping label.
In the Items section, confirm the number of items that you want to include in this fulfillment. If you want to ship the customer's order using more than one fulfillment, then change the quantity of each item that you don't want to ship in this fulfillment. You can buy an additional shipping label for each fulfillment that's required to complete the entire order.
Select a package from the Package drop-down menu, and then enter the weight of your shipment in the Total weight text box.
If you want to add a new package type, then click Add package. In the Add a package dialog, enter the information about your new package type, and then click Add package.
Select a shipping method in the Shipping Service section.
If you're shipping internationally, then you need to provide customs information, including a Harmonized System (HS) code. Learn more about HS codes from the World Customs Organization. Click Edit customs information to add your shipment details to the customs information form.
Optional: Select any additional services, such as a signature or proof of age upon delivery. To find which services offer signature requirements and proof of age checks, refer to Shopify Shipping with Sendle.
In Parcel collection method, select one of the following:
Schedule a pickup - A Carrier pickup section appears where you can set the pickup details. For more information, refer to Pickups.
Drop off parcel - You can use the Drop off locations link to find your nearest drop off location. For more information, refer to Drop offs.
Optional: Set a shipping date and click Send shipment details to your customer to automatically send shipment details to your customers on that date:
Review your shipping details in the Summary section, and then click Buy shipping label.
Optional: On the Print shipping label page, click Change format and choose the correct shipping label size.
In the Unfulfilled section, tap Create shipping label.
In the Shipping address section, confirm the customer's shipping address. Tap Edit shipping address to change the shipping address or customer name.
In the Items section, enter the quantity of each item that you want to include in the shipment. By default, all the order's unfulfilled items are included in the fulfillment.
In the Package and weight section, select a package from the Package drop-down menu, then enter the weight of your shipment in the Total weight field. If you want to add a new package, then tap Add package and enter the new package size and weight.
Select a shipping method in the Shipping Service section.
Optional: Select any additional services, such as a signature or proof of age upon delivery. To find which carriers offer signature requirements and proof of age checks, refer to Shipping options.
In Parcel collection method, select one of the following:
Schedule a pickup - A Carrier pickup section appears where you can set the pickup details. For more information, refer to Pickups.
Drop off parcel - You can use the Drop off locations link to find your nearest drop off location. For more information, refer to Drop offs.
Optional: Set a shipping date and click Send shipment details to your customer to automatically send shipment details to your customers on that date:
Optional: Uncheck Email shipment details to customer now.
Tap Buy shipping label.
Optional: On the Print shipping label page, tap Change format and choose the correct shipping label size.
In the Unfulfilled section, tap CREATE SHIPPING LABEL.
In the Shipping address section, confirm the customer's shipping address. Tap Edit shipping address to change the shipping address or customer name.
In the Items section, enter the quantity of each item that you want to include in the shipment. By default, all the order's unfulfilled items are included in the fulfillment.
In the Package and weight section, select a package from the Package drop-down menu, then enter the weight of your shipment in the Total weight field. If you want to add a new package, then tap Add package and enter the new package size and weight.
Select a shipping method in the Shipping Service section.
Optional: Select any additional services, such as a signature or proof of age upon delivery. To find which carriers offer signature requirements and proof of age checks, refer to Shipping options.
In Parcel collection method, select one of the following:
Schedule a pickup - A Carrier pickup section appears where you can set the pickup date and details. For more information, refer to Pickups.
Drop off parcel - You can use the Drop off locations link to find your nearest drop off location. For more information, refer to Drop offs.
Optional: Set a shipping date and click Send shipment details to your customer to automatically send shipment details to your customers on that date:
Optional: Uncheck Email shipment details to customer now.
Tap Buy shipping label.
Optional: On the Print shipping label page, tap Change format and choose the correct shipping label size.
Buy and print multiple shipping labels
You can buy and print up to 20 shipping labels at a time from the Orders page in your Shopify admin. Use the checkboxes to select up to 20 orders that you want to buy shipping labels for.
The following kinds of orders aren't included when buying shipping labels in bulk:
orders that contain only items that do not require shipping
orders that don't have a valid shipping address
orders that are already fulfilled
If an order has already been partially fulfilled, then only the unfulfilled items are included in the bulk label purchase.
If you purchase shipping labels in bulk and want to use the pickup option, then all pickup shipments in the bulk order must have the same pickup date.
