Changing and voiding Shopify Shipping labels

If you need to make changes to your shipping labels, then you can void your shipping labels, make the changes to the order details, and then buy the labels again. You can void your shipping labels individually or in bulk during the label purchase flow or from the Shipping labels page at any time after you purchase your labels.

You can void shipping labels that aren't older than 30 days from the purchase date and that don't have any tracking events.

Shipping label format

The format of a shipping label depends on which carrier and class you choose when you're buying a label. You can't edit the label format because each carrier has specific requirements for their labels.

If you purchase a label using Shopify Shipping, then it includes the order number that's in your Shopify admin. You can use the order number on the label to match packages to orders more easily. The placement of the order number varies between carriers.

Highlighted order number location on an example USPS label
Highlighted order number location on an example DHL label

To decrease the risk of shipping delays, make sure that all barcodes are easy to scan when you attach the label to the package. For example, make sure that barcodes on a shipping-tube label run lengthwise along the tube.

Void shipping labels individually

After you void a shipping label, the cost of the label is credited to your account. This amount is applied to the cost of any shipping labels that you buy in the future. If the package has been shipped, then contact the carrier with the package reference number for help.

Steps:

Void shipping labels in bulk

You can void your shipping labels in bulk from the Shipping labels page. Your shipping labels are separated into batches based on when you purchase them. All shipping labels in a batch can be voided at once.

After you void your shipping labels, their status changes to Voided.

Steps:

  1. From your Shopify admin, click Orders > Shipping labels.
  2. Click Void batch next to the label batch that you want to void.
  3. Select a reason for voiding your labels, and then click Void ## labels.

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