Troubleshooting the Shopify app

Before you follow this troubleshooting guide, review the Shopify Status page for any current incidents and outages.

Some local issues might interfere with the performance of the Shopify app. Following the local troubleshooting steps in this guide can help your app perform better.

Troubleshooting the Shopify app for iOS devices

Before you start, make sure that your Shopify app is up to date. Software updates enhance your experience and help you avoid problems caused by out-of-date software. You might also want to activate automatic updates so that when an update is released, your app automatically updates on your mobile device.

You might also need to activate Cross-Website tracking.

You can try activating a setting to remove all sessions on the next launch of the Shopify app.

Steps:

1. From the Settings of your iOS device, in the Apps section, tap the Shopify app.
2. Activate Remove all sessions on next launch.

You can also try logging out of the app completely and then logging back in.

Troubleshooting the Shopify app for Android devices

Before you start, make sure that your Shopify app is up to date. Software updates enhance your experience and help you avoid problems caused by out-of-date software. You might also want to activate automatic updates so that when an update is released, your app automatically updates on your mobile device.

You can try clearing the app's data and cache.

Steps:

1. From the Settings for your Android device, go to Apps & notifications > App info or Apps > Your apps.
2. Tap the Shopify app.
3. Tap both Clear data and Clear cache.

To further troubleshoot your Shopify app, you might want to clear the browser cache on your device or uninstall and reinstall the Shopify app.

Troubleshoot Shopify app sounds for Android

Note

iOS devices don't support individual app sound settings. If you're experiencing issues with the notifications on your iOS device, then ensure that notifications are activated for the Shopify app and your device volume is turned on.

Android devices support the customization of app notification sounds through device settings. You can activate app notification sounds in your Shopify app, and then select the notifications you want in your device settings.

Steps:

1. From the Shopify app, tap the ☰ button.

2. Select Settings.

3. Tap Store notifications.

4. If prompted with Missing Sounds like the Shopify Cha-Ching?, then tap Install Shopify Sounds to add custom sounds. This prompt displays only when sounds aren't installed.

5. Tap Open Settings, and your Shopify app notification settings open from your Android device settings.

6. If not activated, then tap Show notifications to activate your notifications.

7. Activate or deactivate notification types.