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Using the Shopify app for iPhone and Android

After installing the Shopify app, you can log in to your account and start running your store from your mobile device. If you want to know how to do a task in the Shopify app, then search for the task in the Shopify Help Center and select iPhone or Android.

For the best experience, make sure that your staff have the permissions that they need, and that your software is up to date.

On this page

Viewing payouts

You can view your payouts from the Finance page of your Shopify admin, or the Shopify app.

View payouts on desktop

  1. From your Shopify admin, go to Finance > Payouts.

View payouts using the Shopify app

  1. From the Shopify app, tap …, and then tap Finance.
  2. In the Finance page, tap Payouts.

User permissions on the Shopify app

Your users can log in to the Shopify app using their own Shopify credentials. If the user has limited permissions, then they can view only the areas of the Shopify app that they have the permissions for. For example, if they don't have permission to view the Home page of the Shopify admin, then the Home button won't display in the Shopify app.

To access the Orders screen, staff need more than just permission to view the Orders page of the Shopify admin. The permissions that staff need to view the Orders screen are:

  • Orders
  • Products
  • Customers

Users who don't have the above permissions in the Shopify admin won't be able to view the Orders screen when they log in to the Shopify app.

Make sure that your mobile software is up to date

Make sure that your mobile device is running the latest versions of the operating system and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.

Android devices automatically install updates by default, but it's possible for you to switch the option off.

iPhone

Steps:

  1. From your iPhone's home screen, tap App Store.
  2. Tap the profile icon, and then tap Apps.
  3. Locate the Shopify app, and then tap Update. If Update isn't displayed, then your Shopify app is up to date.
Android
  1. From your Android device's home screen, tap Play Store.
  2. Tap the profile icon.
  3. Tap Manage apps & device > Manage.
  4. Tap the Shopify app.
  5. Tap Update. If Update isn't displayed, then your app is up to date.

Activate automatic updates on your mobile device

To make it easier to keep your software up to date, you can activate automatic updates. After you activate the option, software updates are downloaded and installed automatically. After you set your Shopify app for automatic updates, you might also want to review whether your mobile device updates on mobile data and set it for Wi-Fi only.

Steps:

iPhone
  1. From your iPhone's home screen, tap Settings.
  2. Tap App Store.
  3. Under AUTOMATIC DOWNLOADS, activate App Updates.
Android
  1. From your Android device's home screen, tap Play Store.
  2. Tap the profile icon.
  3. Tap Manage apps & device > Manage.
  4. Tap the Shopify app.
  5. Tap ⋮.
  6. Activate Enable auto-updates.

Change the Shopify app language

The Shopify app uses your device's preferred language. The following languages are supported by the Shopify app:

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese (Brazil)
  • Spanish

You can change the preferred language in your device's settings.

Steps:

iPad
  1. Close the Shopify app.
  2. In your iPad, tap Settings > General > Language & Region.
  3. Tap Add Language, and then select your preferred language from the list and tap Done.
  4. You can then sort the languages in this list in order of preference.
iPhone
  1. Close the Shopify app.
  2. In your iPhone, tap Settings > General > Language & Region.
  3. Tap Add Language, and then select your preferred language from the list and tap Done.
  4. You can then sort the languages in this list in order of preference.
Android

Steps:

  1. Close the Shopify app.
  2. In your Android device, tap Settings > System > Languages & input > Languages.
  3. Tap and hold your preferred language, and then drag and drop it into the 1 position. If your preferred language isn't on the list, then tap Add a language and select a language.

Activate English language override

  1. From the Shopify app, tap Menu > Settings.

  2. Tap Language settings

  3. Activate the language override by tapping the toggle button.

Change the Shopify app icon on iOS

You can set an alternative icon for the Shopify app on your iOS device, such as a special summer or winter icon. This setting is available only for iOS users.

Steps:

  1. From the Shopify app, tap Menu > Settings.

  2. In the App settings section, tap App icon.

  3. Tap the icon that you want to display instead of the default icon.

  4. Tap OK to confirm.

Change account notifications on the Shopify app

You can activate push notifications for security updates and multi-factor authentication from the Shopify app on your mobile device.

Steps:

iPhone

  1. From the Shopify app, tap Menu > Settings.

  2. In the App settings section, tap Account notifications.

  3. Activate the notification by tapping the toggle button next to each option.

Android

  1. From the Shopify app, tap Menu > Settings.

  2. In the App settings section, tap Account notifications.

  3. Activate the notification by tapping the toggle button next to each option.

Activate store notifications on the Shopify app

You can set up push notifications in the Shopify app to get instant alerts on your phone about the following important store updates:

  • Critical alerts
  • Fulfillments
  • New orders
  • Setup tips
  • Timeline mentions
iPhone

Steps:

  1. From the Shopify app, tap Menu > Settings.

  2. Activate the notification by tapping the toggle button next to each option.

  3. Activate the notification by tapping the toggle button beside each option.

Activate the Shopify app badge

If you activate push notifications for orders, then you can also activate the Shopify app badge to see how many open orders you have from your iPhone's home screen.

The Shopify app badge shows the number of open orders for one store only. If you're logged in to more than one account with the Shopify app, then the badge shows the number of open orders for the last account to have the option activated.

Steps:

  1. From the Shopify app, tap Menu > Settings.

  2. In the App settings section, tap Notifications.

  3. In the Orders section, make sure that push notifications are activated.

  4. Activate the Badge app icon option.

Android

You can use the Shopify app to activate push notifications so that you receive an alert on your phone whenever an order is placed with your store.

Steps:

  1. From the Shopify app, tap Menu > Settings.

  2. Tap Store notifications.

  3. From the Push notifications screen, activate the notification by tapping the toggle button beside each option.

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