Using the Shopify app for iPhone and Android

After installing the Shopify app, you can log in to your account and start running your store from your mobile device. If you want to know how to do a task in the Shopify app, then search for the task in the Shopify Help Center and select iPhone or Android.

For the best experience, make sure that your staff have the permissions that they need, and that your software is up to date.

Throughout the Shopify Help Center, if a task can be done from your mobile device using the Shopify app, then you can select instructions for iPhone or Android using buttons on the page:

Staff permissions on the Shopify app

Your staff can log in to the Shopify app using their own Shopify credentials. If staff has limited permissions, then they can view only the areas of the Shopify app that they have the permissions for. For example, if they don't have permission to view the Home page of the Shopify admin, then the Home button won't display in the Shopify app.

To access the Orders screen, staff need more than just permission to view the Orders page of the Shopify admin. The permissions that staff need to view the Orders screen are:

• Orders
• Products
• Customers

Staff members who don't have the above permissions in the Shopify admin won't be able to view the Orders screen when they log in to the Shopify app.

Make sure that your mobile software is up to date

Make sure that your mobile device is running the latest versions of the operating system and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.

Android devices automatically install updates by default, but it's possible for you to switch the option off.

iPhone

Steps:

1. From your iPhone's home screen, tap App Store.
2. Tap the profile icon, and then tap Apps.
3. Locate the Shopify app, and then tap Update. If Update isn't displayed, then your Shopify app is up to date.

Android

1. From your Android device's home screen, tap Play Store.
2. Tap the profile icon.
3. Tap Manage apps & device > Manage.
4. Tap the Shopify app.
5. Tap Update. If Update isn't displayed, then your app is up to date.

Activate automatic updates on your mobile device

To make it easier to keep your software up to date, you can activate automatic updates. After you activate the option, software updates are downloaded and installed automatically. After you set your Shopify app for automatic updates, you might also want to review whether your mobile device updates on mobile data and set it for Wi-Fi only.

Steps:

iPhone

1. From your iPhone's home screen, tap Settings.
2. Tap App Store.
3. Under AUTOMATIC DOWNLOADS, activate App Updates.

Android

1. From your Android device's home screen, tap Play Store.
2. Tap the profile icon.
3. Tap Manage apps & device > Manage.
4. Tap the Shopify app.
5. Tap ⋮.
6. Activate Enable auto-updates.

Change the Shopify app language

The Shopify app uses your device's preferred language. The following languages are supported by the Shopify app:

• English
• French
• German
• Italian
• Japanese
• Portuguese (Brazil)
• Spanish

You can change the preferred language in your device's settings.

Steps:

iPad

1. Close the Shopify app.
2. In your iPad, tap Settings > General > Language & Region.
3. Tap Add Language, and then select your preferred language from the list and tap Done.
4. You can then sort the languages in this list in order of preference.

iPhone

1. Close the Shopify app.
2. In your iPhone, tap Settings > General > Language & Region.
3. Tap Add Language, and then select your preferred language from the list and tap Done.
4. You can then sort the languages in this list in order of preference.

Android

1. Close the Shopify app.
2. In your Android device, tap Settings > System > Languages & input > Languages.
3. Tap and hold your preferred language, and then drag and drop it into the 1 position. If your preferred language isn't on the list, then tap Add a language and select a language.