Timeline
With Timeline, you can view detailed histories and write notes and comments for orders, draft orders, customers, and transfers in Shopify. All notes and comments are internal and won't be visible to your customers. If you use the Shopify app, then you can receive notifications whenever you're mentioned in a Timeline comment.
On this page
- Communicate with Timeline
- Add comments to Timeline
- Edit comments on Timeline
- Delete comments on Timeline
- Use emojis on Timeline
- Mention staff on Timeline
- Reference a page on your Timeline
- Attach files to your Timeline
- Add a profile photo to your comments on the Timeline
- Activate Timeline notifications on mobile devices
Communicate with Timeline
All communication with Timeline is internal to your store. When you comment on something in your Shopify admin, the comment is attached to that order, draft order, customer, or transfer.
You can also notify specific staff members by @mentioning them:
- If you @mention another staff, then that staff gets an email notification with your comment.
- If you @mention another staff who uses the Shopify app, then that staff gets a push notification on their phone with your comment.
- If you don't @mention anyone, then Shopify does not notify anyone about your comment.
Add comments to Timeline
You can add comments to orders, draft orders, customers, and transfers.
Steps:
Edit comments on Timeline
You can edit your own comments on Timeline if you want to change what you've written. Editing a comment is only possible for 5 minutes after you post your comment.
Steps:
Delete comments on Timeline
Deleting comments can’t be reversed, and won't be included in the Timeline.
Steps:
Use emojis on Timeline
You can use emojis in your conversations.
Steps:
Mention staff on Timeline
You can @mention your store's staff in comments. Staff will get email notifications when they're mentioned in a comment. If they use the Shopify app and they have push notifications activated, then they'll also receive an alert on their mobile device.
Steps:
Reference a page on your Timeline
On a desktop device, you can quickly reference other pages in the admin in your Timeline. By creating a reference in a Timeline comment, other staff members can click or tap your comment to access information related to that page. References can include the following page types:
- orders
- draft orders
- customers
- products
- variants
- transfers
- purchase orders
Staff using mobile devices can tap references in comments to view the referenced information, but they can't create linked references from their device.
Steps:
- As you write a comment, click the # icon in the comment box.
- Click the type of page you want to reference.
- Click the name of the specific page you want to reference.
Attach files to your Timeline
You can attach files to add context or more information to your conversations. For example:
- You can attach a photo of an item to record its condition before shipping.
- You can attach copies of your inventory transfer receipts to keep all the information in the same place.
- You can attach a photo of a QR code on a shipping label.
The file is attached as part of your comment.
Steps:
Add a profile photo to your comments on the Timeline
You can add a custom photo to your profile so that it displays next to your comments.
Steps:
- From your Shopify admin, click your store name and account picture.
Click Manage account.
Click Upload photo.
In the dialog box, find the image that you want to use, and then click Open.
Click Save to confirm the changes to your profile.
Activate Timeline notifications on mobile devices
You can use the Shopify app to activate Timeline notifications so that you receive an alert on your mobile device whenever another staff @mentions you.