Get order data

In workflows that require order data, you can use the Get order data action to retrieve order information from your store.

Note

This is a type of Get data action. To understand how to use this type of action with the Scheduled time trigger and For each loops, check out this guide.

Configuration

Fields

The Get order data action contains the following fields, which are used to build the query:

Fields used in the Get data actions.

Field	Description
Sort data by	Required. The parameters by which the data returned by the search query is sorted.
Maximum number of results	Required. The maximum amount of results that can be returned by the search query that you select. You can return up to 100 at a time.
Query	Required. Choose from common queries or select Advanced to create your own.

Query String

This is an example query for getting orders that were updated in the last day:

updated_at:<='{{ scheduledAt }}' AND updated_at:>'{{ scheduledAt | date_minus: "1 day" }}'

The updated_at variable is a filter available on the Orders query and can be used multiple times or combined with other variables. The scheduledAt Liquid variable is available on workflows that used the Scheduled time trigger. The date_minus Liquid tag is a special Flow tag that allows you to subtract time from a date.

When querying data, it's helpful to know:

• List of available order filters
  • Queries must follow a certain syntax
• Query field names for all queries can be found in the developer docs for the QueryRoot object.
• Query field values are not always documented. In some cases, the values can be found by looking at the API docs. Alternatively, you can often find the field values in the URLs in the Admin when you filter. For example, to find some Order query values, filter the Orders page in the Admin, and then check the URL.
• You can run or test a query in your shop by using the Shopify GraphiQL app.
• Be mindful of what happens if your query fails. Often the API will return all results (instead of none).

Returned data

All Get data actions return a list of anywhere from 0 and 100 resources. Depending your use case, you might want to use this data in various ways:

• If you need to handle each list item individually, such as to add a tag for each, then you can use the For each action.
• If you need to aggregate data, such as count how many results were returned, then you can use the Count or Sum actions.
• If you need output the list, such as send an email with all the items, then you can use returned data directly in susbsequent actions.

To access the returned data in steps that follow this action, use the variable named Get order data, which is a list of orders. You can use this variable in both conditions and actions. For example, you can send the list of orders in a Send internal email action like this:

{% for single_order in GetOrderData %}
- {{ single_order.name }}
{% endfor %}

Note

If a Get data action is used multiple times in a single workflow, then a number is added to the variable name. For example, in a workflow that uses the Get order data action twice, the first variable for returned data is getOrderData and the second variable is getOrderData1. This name cannot be customized.

Triggers

You can use this action in any workflow, including the Scheduled time trigger. In a workflow that uses the Scheduled time trigger, the workflow starts at a time that you've specified, rather than as a result of an event. Because there is no specific event in your store or from an app that starts the workflow, there is no data automatically included.

API details

• Order resource
• Order query filters

Templates

Cancel orders for frequent returners

Cancels orders from customers who have returned items five or more times in the last six months. It fetches order data, counts returns, and cancels the current order, issuing a refund and restocking items. This template can be used to: reduce losses from habitual returners, streamline order management by preemptively handling potential returns, and maintain profitability by discouraging excessive returns. View template

Cancel orders if customer placed more than 5 orders today

Cancels orders if a customer places more than five orders within a single day. It checks the number of orders placed by a customer in the last 24 hours and cancels any orders exceeding this limit, tagging the customer for potential fraud. View template

Hold fulfillment orders for customers with chargebacks

When an order is ready to fulfill, the workflow retrieves any orders from the same customer within the past 60 days that have a chargeback. If any such orders exist, it holds fulfillment on each shipment and send an internal email to notify your operations. View template

Hold fulfillments if a customer placed multiple orders in 24 hours

Check to see if a customer has placed multiple orders within a 24 hour period. If true, hold the fulfillments and consolidate shipping. View template

Hold orders if customer placed more than 1 order in last 24 hours

When an order is created, check if customer placed any other orders in the last 24 hours. If so, place all orders on hold. View template

Send a notification when Order volume is less than 10 in last hour

Sends an order heartbeat notification. Every hour, get up to 10 orders that were created, and count them. If less than 10, send a notification via Email. Uses the Schedule time, Get order data, and Count steps. View template

Send email summary of all orders to Online Store in the last day

Every day, gets orders for the last day, and sends an email summary with those that were placed on the online store. View template

Send email summary with all unfulfilled orders older than 2 days

Get a daily summary of all of your unfulfilled orders that are older than 2 days, making use of schedules, get order data, count, and sum. View template

Tag and send a daily summary of late fulfillments

Every day, tag and send a daily email summary that counts the total number and dollar value of all orders that miss a 2 day shipping guarantee. View template

Tag customers that have a chargeback

Every hour, this workflows gets orders with chargebacks and adds a tag to the customer for the order. Makes use of scheduled time trigger, get order data, and for each loop. View template

Tag unfulfilled orders older than 2 days

Every day, the workflow gets all unfulfilled orders older than 2 days and it adds a tag to the order. View template

Use tags to segment customers based on their orders for last 6 months

When a new order is created, get the customer's order total and order count for the last 6 months, and then add tags to the customer. Makes use of Get order data, Count, Sum. View template