Customer abandons checkout
The Customer abandons checkout trigger starts a workflow when a customer abandons the checkout.
Actions
The following actions can be used in workflows that start with the Customer abandons checkout trigger.
- Add customer tags
- Remove customer metafield
- Remove customer tags
- Update customer metafield
- Update customer note
Testing the Customer abandons checkout trigger
To test a workflow that starts with this trigger, visit your online store as though you're placing a test order. After entering your checkout details, abandon the page instead of completing the transaction.
API details
The Customer abandons checkout trigger allows actions to be taken with the following GraphQL API objects:
Templates
Recover abandoned checkout
Send an email 10 hours after a customer gets to checkout but doesn’t place an order to encourage them to complete their purchase. By default, this automation will send to customers subscribed to marketing. View template