Order canceled

The Order cancelled trigger starts a workflow when a user in your organization or a third-party app cancels an unfulfilled order.

Note

Canceling an order stops an order in progress. It is not the same as deleting an order. For workflows that start when an order is deleted, use the Order deleted trigger instead.

Depending on your settings for refunds and restocking, canceling an order might create conditions that start workflows that use the Refund created or Inventory item created triggers. Avoid creating workflows that start several triggers simultaneously, which can cause unexpected results.

Actions

This trigger provides an order, so it enables you to use any action that requires an order, including:

• Add order line item
• Add order tags
• Archive order
• Cancel order
• Capture payment
• Hold fulfillment order
• Mark order as paid

Orders allow you to access other data like the customer, so it can be used with customer actions. These include:

• Add customer tags
• Remove customer metafield
• Remove customer tags
• Update customer metafield
• Update customer note

Orders also contain lists of data like line items. Using a For each action, you can loop through these lists and perform actions on each item. For example, you can loop through the line items and add a tag to each product.

Testing the Order canceled trigger

To test a workflow that starts with this trigger, cancel an order.

Note

Canceling an order issues a full refund for that order. Create a test order rather than canceling a real order.

API details

The Order cancelled trigger allows actions to be taken with the Order Graphql API object.

Templates

Get notified when an order containing a specific product is cancelled

Receive an email when an order containing a specific product is cancelled. View template