Order paid

The Order paid trigger starts a workflow when an order's payment status changes to paid. An order is in paid status after a credit card payment has been captured, or when an order using a manual payment method is marked as paid.

Note

Partially paid orders or orders in which funds have been authorized but not captured do not start a workflow with the Order paid trigger.

Actions

This trigger provides an order, so it enables you to use any action that requires an order, including:

• Add order line item
• Add order tags
• Archive order
• Cancel order
• Capture payment
• Hold fulfillment order
• Mark order as paid

Orders allow you to access other data like the customer, so it can be used with customer actions. These include:

• Add customer tags
• Remove customer metafield
• Remove customer tags
• Update customer metafield
• Update customer note

Orders also contain lists of data like line items. Using a For each action, you can loop through these lists and perform actions on each item. For example, you can loop through the line items and add a tag to each product.

Testing the Order paid trigger

To test a workflow that starts with this trigger, create a test order and capture payment for it.

API details

The Order paid trigger allows actions to be taken with the Order Graphql API object.

Templates

Drive online customers to nearby retail locations

Send an email inviting online customers to visit your retail locations after each purchase. This automation is triggered when an order is paid and requires:

• A retail location with a valid address in the Point of Sale sales channel
• A customers near retail locations segment. View template

Email logistics team when orders need to be expedited

Send an email notification for orders that have paid for expedited shipping and add a tag for easy organization. View template

Kick off a post-purchase upsell campaign

Kick off a post-purchase upsell campaign with an SMS or browser push notification. View template

Reward loyalty points for placing order on mobile app

Add points in LoyaltyLion and send an app push notification when a customer places an order on your Plobal mobile app. View template

Tag orders paid with gift card

Add a tag to orders that are fully or partially paid with a gift card. This automation runs when an order is paid. It checks if any payment gateway is a gift card. If so, it adds the specific order tags. View template

Text discount code after first order

Send a text message with Tobi after a customer's first order. View template

Track and reward customers based on lifetime spend

Tag customers and award loyalty points via LoyaltyLion based on lifetime spend. View template

Upsell customers after their first purchase

Send a marketing email showcasing featured products after a customer makes their first purchase. 14 days after an order is placed, this automation will send first-time customers an email, encouraging them to make another purchase. View template

Upsell customers after they place an order

Send an email or SMS 14 days after a customer places an order. If the customer has opted into SMS marketing, they will receive an SMS message encouraging them to return to your store.

If the customer has not subscribed to SMS marketing but has subscribed to email marketing, they will receive a marketing email that showcases your featured products. View template