Order risk analyzed
The Order risk analyzed trigger starts a workflow when an order's fraud analysis is complete. This trigger is only invoked for Shopify risk assessments and not for third-party assessments.
Actions
This trigger provides an order, so it enables you to use any action that requires an order, including:
- Add order line item
- Add order tags
- Archive order
- Cancel order
- Capture payment
- Hold fulfillment order
- Mark order as paid
Orders allow you to access other data like the customer, so it can be used with customer actions. These include:
- Add customer tags
- Remove customer metafield
- Remove customer tags
- Update customer metafield
- Update customer note
Orders also contain lists of data like line items. Using a For each action, you can loop through these lists and perform actions on each item. For example, you can loop through the line items and add a tag to each product.
Testing the Order risk analyzed trigger
To test a workflow that starts with this trigger, create a test order that triggers Shopify's fraud analysis.
API details
The Order risk analyzed trigger allows actions to be taken with the Order GraphQL API object.
Templates
Add high risk orders for review to Asana
Add a task to an Asana project to review every high risk order received. View template
Add high risk orders for review to Trello
Add a card to a Trello board to review every high risk order received. View template
Alert fulfillment when a known return abuse customer places an order
Tag and notify fulfillment to review orders that are placed by customers who commit return abuse. View template
Cancel high-risk orders
Cancels orders flagged as high-risk, refunds and restocks the items, tags the order and customer, and sends a notification email. We recommend manually checking orders after cancellation. View template
Cancel review request emails for high risk orders
Stop review request email in Stamped Reviews when order is fulfilled and risk is high. View template
Capture payment if order is not high fraud risk
After an order is created and the risk analysis is complete, this workflow checks that the risk level is not high, and if the payment can be captured. If so, it captures payment. In order to use this workflow, you must also change your Admin settings to use manual payment capture. View template
Get notified about high risk orders before capturing payment
Receive an email prompting a review of high risk orders before capturing payment (you must have payments set to manual capture). View template