Refund created

The Refund created trigger starts a workflow when a user in your organization or a third-party app partially or completely refunds an order.

Note

Returns can't be created after an order is refunded. Actions that attempt to create a return will fail in workflows that start with the Refund created trigger.

Depending on your settings for refunds and restocking, refunding an order might create conditions that start other workflows that start with the Order cancelled or Inventory item created triggers. Avoid creating workflows that start several triggers simultaneously, which can cause unexpected results.

Actions

This trigger provides an order, so it enables you to use any action that requires an order, including:

• Add order line item
• Add order tags
• Archive order
• Cancel order
• Capture payment
• Hold fulfillment order
• Mark order as paid

Orders allow you to access other data like the customer, so it can be used with customer actions. These include:

• Add customer tags
• Remove customer metafield
• Remove customer tags
• Update customer metafield
• Update customer note

Orders also contain lists of data like line items. Using a For each action, you can loop through these lists and perform actions on each item. For example, you can loop through the line items and add a tag to each product.

Testing the Refund created trigger

To test a workflow that starts with this trigger, create a test order and then create a return for it.

API details

The Refund created trigger allows actions to be taken with the Order Graphql API object.

Templates

Add to Nosto segment when customer gets a refund

Add customer to Nosto personalization segment after a return is processed for their order. View template

Prompt customer reachout for high value returns

Gain customer experience insights by tagging high value returns and prompting staff to contact customer. View template

Send browser push notification when refund is processed

Send a browser push notification to a PushOwl subscriber when a refund for a previous order has been created. View template

Tag and create a support ticket after a refund

Tag and create a support ticket in Gorgias after a refund. View template

Track how often customer have gotten refund in customer metafield

Sets a metafield on a customer when the customer has at least one item being refunded. This workflow also shows how to get the value of an integer metafield and then add a number to it. View template