Importing, exporting, and copying workflows

You can import and export workflows, add them to your other stores, share them with other merchants, and create backup copies.

Because workflows can be edited and saved only within Flow, you can trust that they won't contain any unsupported instructions or code. When you import a workflow, it's added to Flow, but it's not enabled in your store. Before you enable a workflow, you need to review it and customize it to fit your business needs:

  • Make sure that you change any email or messaging addresses so that your messages get sent to the right people.
  • Review the message text to make sure that it matches the style and tone of your business.
  • If a workflow uses a messaging service and you do not, then you can replace the action with one that sends an email message.

Import workflows

To import a workflow:

  1. From the Workflows page in Flow, click Import workflow.
  2. Click the Add .flow file button to add a file, or drag a .flow file from your desktop to the Import workflow box.
  3. Click Upload.
  4. Review the workflow details and click Import.
  5. Click the workflow to open its Workflow details page and then click Edit workflow. Make sure that your workflow isn't missing any details, such as a condition or an action.
  6. When you're satisfied with your changes, enable the workflow.

Edit workflows

You can edit your workflows by using Flow only. You can open a workflow file in a text editor to view its contents, but do not make any changes to the file. Files that have been edited outside of Flow cannot be imported into any store (including the store from which you exported it from originally). This restriction makes sure that the workflow that you import contains only content that is supported by Flow.

Export workflows

Before you export a workflow that you intend to share with another merchant, you need to remove any identifying or sensitive information such as email addresses or other contact information. Any saved workflow, including those that cannot be enabled because they are missing some details, can be exported. After you import a workflow, review it and enter any missing details.

To export a workflow file:

  1. Open the workflow in the workflow editor.
  2. Click More actions > Export workflow and follow the instructions.

Copy workflows in the Shopify organization admin

If you have organization-level access to Flow, then you can copy workflows from one store to another within your organization.

After you copy a workflow, each store you've copied it to will have a separate copy of the workflow. Multiple workflows can't be edited at once, so if you need to make changes to your workflows after creating them, then you can edit them individually for each store.


  1. From the Shopify organization admin, click Flow.
  2. Select the workflow that you want to copy.
  3. Click Copy.
  4. Choose whether you want to copy the workflow to the same store or to another store in your organization.
  5. Select the stores where you want to add a copy of the workflow. You can choose as many stores as you want.
  6. Click Copy workflow.

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