Viewing users in your Shopify organization admin

The Users section of the global navigation menu lists all the people who are associated with your organization.

You can filter the Users list in several ways, including by user type or by user status.

User types in the organization admin

The following table describes the different types of users in your Shopify organization.

Description of Shopify organization admin user types
Type Description
Organization owner

The store owner of the main store in your organization is considered the organization owner. The organization owner is the first person who is given access to the Shopify organization admin.

By default, this organization owner is given all accesses, and always has the User management access. As a result, the organization owner can give any user (including themselves) access to any store and any tool in your organization.

The organization owner can't be removed, suspended, or deleted. To change the organization owner, you need to contact Shopify Plus Support.

Staff

Members of your organization who have staff accounts in your stores, or who have access to organization features.

This category label doesn't appear in the Users list.

Collaborator Shopify partners who have access to one or more of your organization's Shopify stores.
POS app-only Members of your organization who have Shopify POS app-only staff accounts.
Legacy staff

Members of your organization who have multiple, uncombined store accounts.

Shopify uses a single login called Shopify ID. You can't give organization management accesses to users who are labelled Legacy staff until they combine their accounts. Users who have access to multiple stores and who have combined their accounts appear as a single user in your user list.

Collaborators or Shopify POS app-only users can't combine their accounts. If these users have multiple store staff accounts, then they appear multiple times in the Users list.

User status in the organization admin

The following table describes the statuses that users in your organization can have.

Description of Shopify organization admin user status
Category Description
Active Users who can log in to the Shopify organization admin or a store in your organization, according to the accesses that they've been given.
Suspended Users who can't access the Shopify organization admin or any of your stores.
Pending Users who can't access any part of your organization until they accept their invitation. These users could have been invited either from the Shopify organization admin or directly from a store. If a user was invited from the Shopify organization admin, then you can resend an invitation, if necessary.

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