Logging in using two-step authentication

This page was printed on Jan 23, 2022. For the current version, visit https://help.shopify.com/en/manual/your-account/account-security/two-step-authentication/two-step-login.

After you set up two-step authentication, to log in to your Shopify admin, you must use the authentication method in addition to your email and password. If you've set up backup authentication methods, you can choose which method to use when you log in.

Steps:

  1. From your Shopify admin login page, enter your email address and your password.

  2. Click Log in.

  3. Optional: If you set up more than one authentication method, then click the method that you want to use.

  4. Authenticate using the method that you set up to perform two-step authentication.

    • If you use an authenticator app, open the app on your mobile device to see your code, and then enter the code into the login page.
    • If you use SMS authentication, check your mobile device for an SMS message with the code, and then enter the code into the login page.
    • If you use authentication with a security key or biometric authenticator, then use the appropriate method to authenticate.

  5. Click Log in.

  1. From the Shopify app login screen, enter your email address, and then tap Next.

  2. Enter your password, and then tap Log in.

  3. Optional: If you set up more than one authentication method, then tap the method that you want to use.

  4. Authenticate using the method that you set up to perform two-step authentication.

    • If you use an authenticator app, open the app on your mobile device to see your code, and then enter the code into the login page.
    • If you use SMS authentication, check your mobile device for an SMS message with the code, and then enter the code into the login page.
    • If you use authentication with a security key or biometric authenticator, then use the appropriate method to authenticate.

  5. Tap Log in.

  1. From the Shopify app login screen, enter your email address, and then tap Next.

  2. Enter your password, and then tap Log in.

  3. Optional: If you set up more than one authentication method, then tap the method that you want to use.

  4. Authenticate using the method that you set up to perform two-step authentication.

    • If you use an authenticator app, open the app on your mobile device to see your code, and then enter the code into the login page.
    • If you use SMS authentication, check your mobile device for an SMS message with the code, and then enter the code into the login page.
    • If you use authentication with a security key or biometric authenticator, then use the appropriate method to authenticate.

  5. Tap Log in.

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